Terrible customer service from Tiger Brand

I only gave 1 star as there is no option for a negative rating. I complained about a 1.1Kg Mrs ***** chutney that was fermented on 10 December 2025. They responded and said I would get feedback within a week. They collected the defective product and promised a response. I understand that it was December but I have still not heard anything, and it is now March 2026!! Terrible customer service