Bad experience on my wedding anniversary

So it was our anniversary today and we decided to have supper at tigers milk grandwest,we had such a bad experience.. firstly we were seated by one of the waiters and then we had to wait 10 min to get assistance,the waiter came and took our order ,we gave our order and the after a while she brought our drinks, and then she brought the food, the food was ice cold (we had burger and fries with onions rings) we wanted to add sauce on but then the holder with sauces had two empty tomato sauces in which we had shake some out to get some sauce.we were looking for forks to eat with but there was only knifes in,when we were done eating we looked for serviettes or wipes but there was nothing I went to another table and took wipes from that table,we have never experienced anything like this by any other restaurants.tigers milk I'm sorry but i won't be dinning by you again.