Tik Tok
Unclaimed Business
|1.7|18 Reviews (last 12 months)|This business does not respond to reviews
Tik Tok
Unclaimed Business
|1.7
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Tik Tok is drawing significant frustration from South African users, with a recurring theme centred on account bans, hacked profiles, and unresolved appeals. Customers consistently mention scam activity linked to TikTok Shop and third party merchants, alongside concerns about hate speech and bullying not being actioned despite reports. Creators express frustration with limited reach and unresponsive support, often citing automated replies rather than human assistance. A smaller positive sentiment praises the platform itself as engaging and rewarding for established creators.
Performance(last 12 months):
Trustindex Rating
2.7NPS Score
-100Unlikely
TrustIndex
2.7
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|18 Reviews
Sep '25 - Aug '26
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDH
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Nishana S
1 reviews | Active since Feb 2023
28 Mar 2026, 07:09
Bullying is accepted by Tiktok
Goes against its own policy by allowing certain reported users to continue with bullying and hate speech, no matter how many other users report the bullying, Tiktok seems to enjoy it and allow it to continue. Tiktok is encouraging and promoting disrespect by not taking the reports seriously!
Helpful (0)
|Replies (0)NS
Nishana S
1 reviews | Active since Feb 2023
28 Mar 2026, 07:09
Bullying is accepted by Tiktok
Goes against its own policy by allowing certain reported users to continue with bullying and hate speech, no matter how many other users report the bullying, Tiktok seems to enjoy it and allow it to continue. Tiktok is encouraging and promoting disrespect by not taking the reports seriously!
0
Replies (0)JH
JACOB H
1 reviews | Active since Nov 2015
24 Feb 2026, 13:45
Unfair removal of Direct messaging from Tiktok
Tiktok banned me from sending and receiving direct messages, for apparent violation while I have clearly not violated anything. The appeal process is shallow as it does not offer sufficient recourse and space to explain. I need assistance reinstating my access.
Helpful (0)
|Replies (0)JH
JACOB H
1 reviews | Active since Nov 2015
24 Feb 2026, 13:45
Unfair removal of Direct messaging from Tiktok
Tiktok banned me from sending and receiving direct messages, for apparent violation while I have clearly not violated anything. The appeal process is shallow as it does not offer sufficient recourse and space to explain. I need assistance reinstating my access.
0
Replies (0)MM
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Innocent K
1 reviews | Active since Sept 2020
2 Dec 2025, 08:54
Tik Tok Shop ****, Big ****!
Tik Tok promotes misleading ads that are a **** portrayed as Tiktok Shop. All the ads are most definitely **** to an extent that they don't even help with the refund. There is no platform to lodge complains and no response from emails.
Helpful (0)
|Replies (0)IK
Innocent K
1 reviews | Active since Sept 2020
2 Dec 2025, 08:54
Tik Tok Shop ****, Big ****!
Tik Tok promotes misleading ads that are a **** portrayed as Tiktok Shop. All the ads are most definitely **** to an extent that they don't even help with the refund. There is no platform to lodge complains and no response from emails.
0
Replies (0)