TT
Tik Tok
Unclaimed Business
TT
Tik Tok
Unclaimed Business
26 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Tik Tok faces significant criticism from South African users. The most prominent concerns involve widespread scams and fraudulent sellers operating on the platform, with multiple users reporting losing money to fake job schemes and deceptive TikTok Shop merchants. Account security is another major issue, with users reporting hacked accounts and inadequate recovery support. Content moderation frustrations are common, including unexplained bans and insufficient appeal processes. Customer support is widely perceived as unresponsive, relying on automated systems rather than human assistance. A small number of users praise the platform for community building and creative expression.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.6|26 Reviews
May '25 - Apr '26
5(13.6%)
4(0%)
3(0%)
2(0%)
1(86.4%)
5(13.6%)
4(0%)
3(0%)
2(0%)
1(86.4%)
Frequently Asked Questions About Tik Tok
Based on recent customer reviews, Tik Tok faces significant criticism from South African users. The most prominent concerns involve widespread scams and fraudulent sellers operating on the platform, with multiple users reporting losing money to fake job schemes and deceptive TikTok Shop merchants. Account security is another major issue, with users reporting hacked accounts and inadequate recovery support. Content moderation frustrations are common, including unexplained bans and insufficient appeal processes. Customer support is widely perceived as unresponsive, relying on automated systems rather than human assistance. A small number of users praise the platform for community building and creative expression.
Tik Tok has a TrustIndex of 0 out of 10 on Hellopeter, based on 26 reviews in the last 12 months. Hellopeter has tracked Tik Tok across 77 total reviews. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJH
JACOB H
1 reviews | Active since Jan 2020
24 Feb 2026, 11:45
Unfair removal of Direct messaging from Tiktok
Tiktok banned me from sending and receiving direct messages, for apparent violation while I have clearly not violated anything. The appeal process is shallow as it does not offer sufficient recourse and space to explain. I need assistance reinstating my access.
Helpful (0)
|Replies (0)JH
JACOB H
1 reviews | Active since Jan 2020
24 Feb 2026, 11:45
Unfair removal of Direct messaging from Tiktok
Tiktok banned me from sending and receiving direct messages, for apparent violation while I have clearly not violated anything. The appeal process is shallow as it does not offer sufficient recourse and space to explain. I need assistance reinstating my access.
0
Replies (0)MM
NM
IK
Innocent K
1 reviews | Active since Jan 2020
2 Dec 2025, 06:54
Tik Tok Shop ****, Big ****!
Tik Tok promotes misleading ads that are a **** portrayed as Tiktok Shop. All the ads are most definitely **** to an extent that they don't even help with the refund. There is no platform to lodge complains and no response from emails.
Helpful (0)
|Replies (0)IK
Innocent K
1 reviews | Active since Jan 2020
2 Dec 2025, 06:54
Tik Tok Shop ****, Big ****!
Tik Tok promotes misleading ads that are a **** portrayed as Tiktok Shop. All the ads are most definitely **** to an extent that they don't even help with the refund. There is no platform to lodge complains and no response from emails.
0
Replies (0)CL
KM
Khulukazi M
1 reviews | Active since Jan 2020
13 Oct 2025, 09:06
***** report regarding the account @The_real_Blackbird.shop (link: TikTok Account ).
I am deeply disappointed in TikTok’s handling of a serious ***** report regarding the account @The_real_Blackbird.shop (link: TikTok Account ). After reporting this account for ****ming consumers, I provided comprehensive proof — including screenshots, proof of payment, SAPS affidavit, and written communication from FNB, confirming the account holder’s details. Despite this, TikTok has failed to take any visible action. The *****ulent account continues to operate freely, misleading and de*****ing more users. This inaction directly violates key provisions of the Consumer Protection Act (CPA), No. 68 of 2008, namely: Section 41 – False, misleading, or deceptive representations, as the seller misrepresents the nature, standard, and quality of the goods sold; and Section 55 – Consumer’s right to safe, good quality goods, since the product supp**** was not as advertised, of poor quality, and unfit for purpose. Given the clear evidence and documentation submitted, I formally request that TikTok: Investigate this account and its *****ulent activities; Take immediate and appropriate action in line with TikTok’s internal ***** prevention and community protection policies; and Assist with recovery or reversal of funds where possible, to protect affected consumers. It is unacceptable that a global platform like TikTok allows verified *****sters to continue operating unchecked. I urge TikTok to take accountability and strengthen its consumer protection measures. #TikTok #ConsumerProtection #*****Alert #TheRealBlackbirdShop
Helpful (0)
|Replies (0)KM
Khulukazi M
1 reviews | Active since Jan 2020
13 Oct 2025, 09:06
***** report regarding the account @The_real_Blackbird.shop (link: TikTok Account ).
I am deeply disappointed in TikTok’s handling of a serious ***** report regarding the account @The_real_Blackbird.shop (link: TikTok Account ). After reporting this account for ****ming consumers, I provided comprehensive proof — including screenshots, proof of payment, SAPS affidavit, and written communication from FNB, confirming the account holder’s details. Despite this, TikTok has failed to take any visible action. The *****ulent account continues to operate freely, misleading and de*****ing more users. This inaction directly violates key provisions of the Consumer Protection Act (CPA), No. 68 of 2008, namely: Section 41 – False, misleading, or deceptive representations, as the seller misrepresents the nature, standard, and quality of the goods sold; and Section 55 – Consumer’s right to safe, good quality goods, since the product supp**** was not as advertised, of poor quality, and unfit for purpose. Given the clear evidence and documentation submitted, I formally request that TikTok: Investigate this account and its *****ulent activities; Take immediate and appropriate action in line with TikTok’s internal ***** prevention and community protection policies; and Assist with recovery or reversal of funds where possible, to protect affected consumers. It is unacceptable that a global platform like TikTok allows verified *****sters to continue operating unchecked. I urge TikTok to take accountability and strengthen its consumer protection measures. #TikTok #ConsumerProtection #*****Alert #TheRealBlackbirdShop
0
Replies (0)M
Megan
1 reviews | Active since Jan 2020
30 Sept 2025, 19:29
My passion
I’ve been a TikTok Creator for a few years now and absolutely love the app however I don’t understand why I’m not making any money from my videos or landing up on the FYP and how come my followers aren’t seeing my content as I do you have just under a 30 K followers
Helpful (0)
|Replies (0)M
Megan
1 reviews | Active since Jan 2020
30 Sept 2025, 19:29
My passion
I’ve been a TikTok Creator for a few years now and absolutely love the app however I don’t understand why I’m not making any money from my videos or landing up on the FYP and how come my followers aren’t seeing my content as I do you have just under a 30 K followers
0
Replies (0)