Tile Africa
2.3|157 reviews
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Derrick M
1 reviews | Active since Member
17 Dec 2025, 10:17
Tile Africa woodmead. A disgrace
So I went to Tile Africa 2 weeks back to buy broken tiles for a project I am busy with at home. I got a very helpful gentleman who assisted quite well.
Today I went again looking for the same thing. I was charged Quadruple what I paid last time even though the package was way less then what I had previously purchased. What annoyed me from today's experience was the fact that the manager of the store(Some lady) and 1 of his staff where laughing at me when I was questioning this price. They showed no respect for me only contempt. They made me feel like they were doing ME a favor by selling me those. I have never come across such a behavior as a client.The young man was way younger than me but he was extremely arrogant and the Manager never saw it fit to curb the condescending behavior. TILE AFRICA WOODMEAD...please educate your staff that every client and every cent contributes to the success of the company and in ensuring that they stay employed.
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Replies (53)Tile Africa's replyOfficial
18 Dec 2025, 07:50Good morning Derick,
Thank you for taking the time to let us know about your experience with our Woodmead team. We are sorry that you left our store, feeling the way that you did.
We believe that the branch has contacted you and apologised for the experience and that you will be visiting the store tomorrow to purchase the tiles you were looking for.
We strive to give our customers the best experience when dealing with any of our staff, and we are sorry that we failed at creating a good lasting impression with you. We hope that you will allow us the opportunity to do better.
Kind regards,
Team Tile Africa
Best regards,
Tile Africa's reply18 Dec 2025, 07:50
Official
Good morning Derick,
Thank you for taking the time to let us know about your experience with our Woodmead team. We are sorry that you left our store, feeling the way that you did.
We believe that the branch has contacted you and apologised for the experience and that you will be visiting the store tomorrow to purchase the tiles you were looking for.
We strive to give our customers the best experience when dealing with any of our staff, and we are sorry that we failed at creating a good lasting impression with you. We hope that you will allow us the opportunity to do better.
Kind regards,
Team Tile Africa
Best regards,