Tile Africa
2.3|157 reviews
Responds in 39 hours 38 min
NE
Nicholas E
1 reviews | Active since Member
27 Sept 2025, 00:26
Very disappointing - will not be back
Terrible overall experience with Tile Africa Kennilworth. The shower seals on our unit lasted a little over a month. After nearly a month of back and fourth email correspondence involving long wordy emails with the manager, Elton, claiming that the shower seals are not their problem but rather the suppliers fault and a variety of excuses for the delays in responding, we were told we needed to pay R700 in courier fees to replace them. After eventually making no progress almost a month later we ended up just buying new sealers ourselves from another store. It was a painful experience to say the least. The shower dimensions were also misleading. We had an exact space of 900mm by 900mm and the shower was a few cm out so we now have shower tiles showing. The private installer we hired was particularly unpleased with the incorrect specifications and the quality of the unit. Overall the after sales ‘support’ has been abysmal, the quality is poor and the specifications were not accurate. Not a great experience at all. Very disappointing. Will not be using Tile Africa again.
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Replies (53)Tile Africa's replyOfficial
27 Sept 2025, 06:30Thank you for bringing your experience with Tile Africa Kenilworth to our attention. We take all customer concerns seriously, and your feedback has been escalated for immediate review. Our store manager will be in contact with you today to address the matters raised and to work directly with you on a resolution.
We value the opportunity to understand where challenges have been encountered and to ensure that your concerns are dealt with at the appropriate level. Your feedback is important to us, and we are committed to following through with the necessary actions.
We value the opportunity to understand where challenges have been encountered and to ensure that your concerns are dealt with at the appropriate level. Your feedback is important to us, and we are committed to following through with the necessary actions.
Best regards,
Tile Africa's reply27 Sept 2025, 06:30
Official
Thank you for bringing your experience with Tile Africa Kenilworth to our attention. We take all customer concerns seriously, and your feedback has been escalated for immediate review. Our store manager will be in contact with you today to address the matters raised and to work directly with you on a resolution.
We value the opportunity to understand where challenges have been encountered and to ensure that your concerns are dealt with at the appropriate level. Your feedback is important to us, and we are committed to following through with the necessary actions.
We value the opportunity to understand where challenges have been encountered and to ensure that your concerns are dealt with at the appropriate level. Your feedback is important to us, and we are committed to following through with the necessary actions.
Best regards,