NE
Nicholas E
Active since Jan 2015
35
Reviews
0
Industries
Reviews
35 reviews5 months ago
******* Returns Policy
Terrible experience. Upon ordering the incorrect plants at a value of R748, we were informed that a fee of R353 would be deducted from our refund (almost 50% of the value of our purchase). This is ******* and against the consumer protection laws in South Africa. We now have to file a formal complaint and approach the Consumer Goods and Services Ombud, which will take months to resolve. Avoid this company at all costs. When emailing them asking for assistance, the lady just copies and pastes her previous email about the fees. Shocking.
0 replies
6 months ago
Still being charged months after service discontinued
We have been trying to stop our debit order for months now. I sent a message over a week ago and 3 follow-ups since then, but all our emails are being ignored. We haven't used their services for months and yet we are still being charged and cannot reach anyone to stop them.
0 replies
7 months ago
Very disappointing - will not be back
Terrible overall experience with Tile Africa Kennilworth. The shower seals on our unit lasted a little over a month. After nearly a month of back and fourth email correspondence involving long wordy emails with the manager, Elton, claiming that the shower seals are not their problem but rather the suppliers fault and a variety of excuses for the delays in responding, we were told we needed to pay R700 in courier fees to replace them. After eventually making no progress almost a month later we ended up just buying new sealers ourselves from another store. It was a painful experience to say the least. The shower dimensions were also misleading. We had an exact space of 900mm by 900mm and the shower was a few cm out so we now have shower tiles showing. The private installer we hired was particularly unpleased with the incorrect specifications and the quality of the unit. Overall the after sales ‘support’ has been abysmal, the quality is poor and the specifications were not accurate. Not a great experience at all. Very disappointing. Will not be using Tile Africa again.
53 replies
10 months ago
Non Existent Customer Service
We were sent a mandate almost week ago to receive funds from Airbnb, however, after numerous attempts at trying to complete the mandate online, we could not proceed. We emailed the designated mandate mailbox with all the required documents immediately and have followed up 3 times since then and we have received no response whatsoever (not even an automated email with a reference number). What makes things worse is the email we were sent stated that we had 7 days to finalise the process or the funds would be returned (which is a pretty difficult task to accomplish when you don’t get any response for almost a week).
53 replies
13 months ago
No response after Ombudsman ruling
It has been 14 months since we officially lodged a complaint with the Ombudsman for Short-Term Insurance (OSTI), who eventually ruled in our favour about 3 weeks ago. We were sent a form to sign from Discovery, which was signed over 2 weeks ago now. We have followed up about 3/4 times and have heard nothing back. Once again, we are being completely ignored (which was the same reason we approached OSTI in the first place). It would appear the only way to get any form of response from Discovery is to lay a complaint. Hopefully we get some form of response otherwise it is strihght back to OSTI.
477 replies
15 months ago
***** and no feedback
We have been subject to ***** with one of Standard Bank’s clients. We approached Standard Bank over a month ago about the situation and have heard nothing back. As a Standard Bank clients ourselves this is very worrying that the bank takes so long to inspect definitive ***** and let *****ulent business carry on conducting business. No wonder SA is on the grey list!
1290 replies
16 months ago
Shocking support and very rude
Check all terms and conditions before purchasing tickets. No refunds are allowed and you cannot even sell your tickets. When asking the question they weren’t even friendly about it. For a company in the entertainment industry you would at least expect a polite and friendly response. I was basically quoted the law and told that I may not breach any agreement and that I fall out of the 60 window and cannot do anything. Shocking customer support
0 replies
16 months ago
Doesn’t work
Placed an order and the order was cancelled because the item was out of stock. No notification whatsoever. I had to start a chat a week later to actually find out. Now I have R1000 stuck on a platform that doesn’t work. When I asked how to find out what items are actually in stock the agent just stopped replying. Avoid this “shop”
0 replies
19 months ago
Despicable Customer Service
After arriving in excess of what is required before boarding (20 minutes), not only was I denied boarding, but was lambasted and insulted by one of the Turkish Airlines staff at Istanbul Airport for being "late". I then had to pay full price for a new ticket and book a hotel for the night. After laying a complaint, Turkish Airlines basically responded by saying it was my fault I was late and said "during the interpersonal communication, misunderstanding is possible from time to time". They did not even apologise. I quite genuinely have never been treated so disgustingly by an airline in my life. Shameful. Please DO NOT fly Turkish Airlines at all costs. They are a disgrace
0 replies
25 months ago
Cannot amend booking - nobody willing to help
I am unable to change my booking. None of the reservation mediums work. When I email the email address listed on my ticket (specifically for reservation amendments), I am informed they cannot help and get sent a contact number. When dialling the contact number, I am unable to select any options as the line does not work (I can hear the options, but when dialling “1” to go through to reservations, nothing happens, and the call disconnects). I have even reached out on Twitter (X) and if you can actually believe it, they responded and told me to call the contact centre on the same number that does not work to tell them the number doesn’t work. This is not an exaggeration. Someone actually told me to call a number that I had said doesn’t work to tell the person on the other end that the number does not work. In summary, I have a flight in a few days, which I cannot change because every single medium available either cannot help or is not willing to help or does not work. Doesn’t seem like much has changed at SAA.
0 replies
Review Distribution
5 Star
7 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (20%)
1 Star
21 (60%)