WORST WORST WORST SERVICE AND PRODUCTS EVER!! TILES OF INDIA!!!

NAME: Tiles of Italy PRODUCT THEY SELL: Tiles of INDIA!! I raised the problem with the NO NAME cheap tiles in July and we are almost in November. GRANT BURROWS is apparently the owner who makes appointments and never shows up. He sells cheap, bad quality products. There is not even a name on the box. They sell it as a special in the shop but I dont even think it is a special. They just want you to think you are buying good quality at a good price. After moving into our house in July the tiles started making marks. Some like a oil stain and some black stripes. Not scratches. I contacted them in July and they only showed up to the third or fourth appointment. When the guy was suppose to come I had a feeling he wont show so I phoned to confirm just to find out he doesnt work there anymore so I would have waited AGAIN for nothing! Finally someone shows up with a rep and some cleaning stuff. We tried and tried but still the marks come back after a day or so. They make an appointment to which they dont show again but at least the rep showed up. They reschedule for today at 10h30 so this GRANT BURROWS can come himself. I make all my plans for the day around them coming just to find out now he wont be able to make it and wants to reschedule for Monday again. WHY AM I STILL SURPRISED????