**** service from Tilevera, scammers

I ordered online from Tilevera the decal tiles. I then tried to change my order from a pack of 12 to a pack of 24. I had bought 10 packs of 12. When in fact I wanted to buy packs of 24. There is a big price difference between the 2, I do not understand why, its really unethical if you ask me, its like they want to scam people any ways I then said I will purchase mores decals then they can just add the extra into my new cart...they refused see messages below This is my message: Yes it was delivered yesterday and is unopened. All I'm asking for is that you add my additional decals in the new order. My original order was 10 packs of 12. I actually wanted 7 packs of 24. In my rush to orderi forget to click the tab of packs of 24. Which means that I got 48 tiles less than I was supposed to. Is it possible for you to add my new decals in the new order...this way you don't have to pay additional delivery costs... I think that I'm being reasonable because it was an error on my side, but I'm purchasing more decals so that you can kindly correct it

Tilevera response is as follows

[11/27, 09:31] Tilevera: We cannot add to any orders as it comes through on our system as a complete order - so our system doesn't allow us to make changes. You can place a new order for the additional tiles that you do require [11/27, 09:38] Tilevera: We would like to assist, however our sale period does not allow us to exchange, accept returns, cancel, amend, credit or refund any orders. All sale orders are final as per the terms of sale purchases https://www.tilevera.co.za/pages/sales-delivery-info

The best option would be to place a new order for the additional tiles that you need.

**** service