Appalling service and Attitude from Timber City Northriding manager.

I am beyond disgusted and disappointed with the level of service and attitude I received from Timber City Northriding manager his name is Meshan. I bought material from them to cut it for a chest of drawers for only them to provide me with material that has defects and damaged due to their cutting machine being problematic. When my builder raised this with them he has since been giving us excuses and even went as far as saying he is doing us a favour for transporting the newly cut material and yet we had paid for transportation already. It’s been a month waiting for new material to be delivered, when I eventually called him he said that I can do ‘whatever’ I need to do but he can only transport the material on Friday and then he dropped the phone on my ear and yet I’ve been waiting for my material for an entire month after they gave me damaged material with scratches. I’m absolutely appalled by this service, my builder and I have since been a loyal customers at Timber City Northriding for us to get this poor service. I need my material delivered with immediate effect!!