Great save by Timex USA

After having been seriously let down by the Timex distributor in Hong Kong, I reached out to Timex International (USA) for relief. They went out of their way to not only help me with what had gone wrong, i.e., a simple watch crystal that, for some reason, could not be replaced, but exceeded my expectations, set things right, and made me whole. While I probably wont buy another Timex in Hong Kong due to the agent's shocking service, I will remain a loyal fan of Timex and would gladly buy one again elsewhere. Thank you, Timex, especially Jun from Customer Service, Timex Support US. custserv@timex.com