Timex Disappoints - Buy a Seiko

Really disappointed with the customer service from Timex. I bought an Al**** Coastline from Timex via Zalora in Hong Kong. It's my favourite watch and when it eventually needed a new battery and a crystal replacement, Timex Hong Kong (MexTime) were so unwilling to assist. Telling me I either had to pay 30% of the original purchase price and wait 2 months, OR return the watch and get a replacement for 75% of the purchase price. It seems as though Timex doesn't believe in after sales support and instead just want you to buy more. Needless to say, I will never buy another Timex.