TISSOLLI NEEDS TO CLOSE THEIR DOORS!!!!!!

I have a set of Tissolli pots and actually loved my pots. I have to replace two knobs of the lids. I STARTED contacting customer service 12 October 2022. Two days later I received a response from SIMPHIWE NKABINDE. They enquired where I am located and promised to send me replacement knobs and a how-to video to replace. I sent the necessary information IMMEDIATELY. I never heard from anyone again. On 5 April 2023 I sent another email to follow up. NOTHING..... On 24 & 25 May 2023 I made contact AGAIN.... Yesterday I was given a tracking number. I enquired where to collect and was notified .... POST OFFICE. Living in Cape Town, we do have SEVERAL depots, so I went on to the Post Office tracking site, because once again no one is responding to my messages. I punched in the tracking number and just as expected, there is NO PACKAGE with that tracking number. Tissolli has the WORST CUSTOMER SERVICE I have ever experienced!!!! They are actually not even worth the time and effort anymore.