Titc Sa
1.3|45 reviews
jA
jacqueline A
1 reviews | Active since Member
07 Dec 2023, 11:13
Herilink no man is this how you treat your loyal clients?
Herilink Sa...... So here's my story.... Moving next week,and want to re connect my wifi at my new home. Easy peasy right? With Herilink? WRONG! First they disconnect my service prematurely. Then more havoc, i was told technicians need to re connect my wifi manually at my new home. I arrange for an elderly family member to be present next week to accommodate the technicians.Then i get called, advising me that the technicians can do the re connection remotely because everything that's needed for wifi is already at the new home. I cancel my family member..... Get called again... Guess what? The technicians have to do the re connection manually again... Are you confused yet? Believe me i am....and all i need is wifi by next week.....
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jacqueline A's updateReviewer Update
07 Dec 2023, 16:20And the saga continues.... Everyone that knows me on various social platforms will know that i don't usually complain, but hey i have to be honest.... Herilink? Plenty to complain about. I have requested further assistance from a Herilink senior Lungile, with either the head of the technical sides details or for her to intervene, and give me clarity on how i will be provided with this elusive wifi connection by Wednesday. Hold thumbs guys.....
jA
jacqueline A's update07 Dec 2023, 16:20
Reviewer Update
And the saga continues.... Everyone that knows me on various social platforms will know that i don't usually complain, but hey i have to be honest.... Herilink? Plenty to complain about. I have requested further assistance from a Herilink senior Lungile, with either the head of the technical sides details or for her to intervene, and give me clarity on how i will be provided with this elusive wifi connection by Wednesday. Hold thumbs guys.....