A long list of my complaints!!! WORSE SERVICE BY FAR LOST A DEAL FOR A FEW MINOR THINGS TO BE REPAIRED IN THE CAR!!!

<p>Wesbank really should reconsider having this company working with them. </p> <p> </p> <p>I was promised that I would seal the deal by Friday as we had no car and needed a car for the weekend I had asked whether  this would be possible and I was clearly told that it would be. please bare in mind that this was the first week I called and sent my documents to this organization. I was told by the agent that I would get everything done and sorted by Friday and the car would be mine. </p> <p>Monday - Paper work was sent and I was approved and they (titlegaurd) had to call the seller to send the car in for road worthy which was understandable. The seller had to pay out roughly R1500 I stand corrected on the amount.</p> <p>Tuesday - Road worthy was booked for Wednesday at Bosch. </p> <p>Wednesday - Now during this time the agent assisting me went on leave without even informing any of his customers, I would understand if it were an emergency then someone should have at least taken on his customers.  The seller was getting really frustrated as he was told that he could collect the car after 3 hours and it took longer than expected. He tried to get a hold of the agent but because he was on leave he could not get a hold of anyone.</p> <p> </p> <p>Thursday - The inspection documents  were received on Thursday morning I would not have known this had I not followed up continuously no body was doing it so I was doing the job the agent was meant to be doing. please take note that it is Thursday the next day is Friday we still need to get the report and the documents to send through to Wesbank. The report from Bosch had been received and I was not called as the customer I find that out by following again. The reports were not what was expected from Bosch they had picked up a number of things that were incorrected, please note that the following is a list sent by the seller and his comments below before any thing further please take note that the sellers car went in for service before bosch inspection:</p> <p> </p> <p>Consider this an Alternative Report to the mostly inaccurate Report I received today.<br />Out of the 11 Issues Listed, only 3 Are found to be of any consequence, 6 Are False, and 2 Arguable<br />Regarding the Technical Comments of Stephan Oosthuizen of Autotronic HillFox.</p> <p> </p> <p>Comment: L/F CV Boot Inner Leaking Grease</p> <p>Correct, the Clamp has torn the Boot and thus is Leaking. Inner and Outer Boot is R R550.00 plus Grease and Labour.</p> <p> </p> <p>Comment: Rear Discs have heavy ridges</p> <p>Correct. This is normal wear and tear and the disks and pads still have a minimum 10 000km left. I know this as I have the Service Records of when last it was done. And know how many Kms between changes. Not sure why this would even make it onto the report. Replaceable at next service in 10 000Km</p> <p> </p> <p>Comment: Noise in Brakes when Turning</p> <p>Correct, See below.</p> <p> </p> <p>Comment: R/F Braking plate touching onto disk.</p> <p>INCORRECT: This was in fact the L/F not R/F as reports and was fixed in literally 1 min. No More squeak or noise on turning.</p> <p> </p> <p>Comment: Steering Rack Ends got play</p> <p>Arguable… But not as serious as you lead to believe. Replaceable at next service in 10 000Km</p> <p> </p> <p>Comment: V Belt got Cracks</p> <p>Arguable.. This is a minor fix. Replaceable at next service in 10 000Km</p> <p> </p> <p>Comment: L/R Air Shock rubber Torn</p> <p>INCORRECT : The Car would sag in this corner if left for any length of time if this was true.  Also The Air Suspension was fully serviced not 2 weeks ago with new Compressor fitted and a double check of Air Bellows. All was found to be in order.</p> <p> </p> <p>Comment: Control Arm Bushes torn.</p> <p>INCORRECT:  These are actual Notches cut into Bushes not tears. they are not torn and independently verified. And Verified to be in 100% working order.</p> <p> </p> <p>Comment: No Plate Globe Not Working.</p> <p>INCORRECT:  In fact there is a globe, 2 in fact. One is Blown and needs replacing. Simple 5min fix at a few rand.</p> <p> </p> <p>Comment: Diagnostics Report.</p> <p>INCORRECT: Some of these are old alarms as the Heating and Climate Control was serviced also, not 2 weeks ago and given the green light after replacing the Condenser and dryer.</p> <p> </p> <p>INCORRECT: Parking Brake… Might need new Shoes fitted, but has many 1000’s of KM left as it is just the Park Break. Replaceable at next service in 10 000Km</p> <p> </p> <p>This vehicle also passed the Road Worthy Test on 08 March 2017.</p> <p> </p> <p><br />Stephan also lists this vehicle as a 3.0 TDV6 which in Fact is only a 2.7… I know, mere details… but what else above is mere Details or total Bull****? Just a scam to make Bosch money on the Fixes…. Surprise, I would never use a Bosch Service centre ever. I learnt a long time ago from this very Garage not to trust them. Also see why so many complaints on HelloPeter.    </p> <p> </p> <p>To conclude all of the above I was left with my finger up my a** with no car because of minor repairs that could be fixed that would not even cost me over R2000  and no mail from TitleGaurd or call. </p> <p> </p> <p>So I would never in a million years refer any one to titlegaurd for any purchases had one horrible experience. </p> <p> </p> <p> </p>