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TitleGuard
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Anonymous
1 reviews | Active since Jan 2020
20 Jul 2017, 20:37
Not taking responsibility
<p>I herewith would like to express my unpleasant experience with Wesbank.</p> <p>During March 2017 I applied for private to private finance which was subsequently approved. I purchased a vehicle and the purchase was facilitated by Titlegaurd, a division of Chocolate Finance which facilitation fees I paid for.</p> <p>The vehicle went for an inspection at J.E.G Diesel which is a Bosch Centre in Paarden Eiland, Cape Town.</p> <p>After taking delivery of the vehicle we noticed a few issues on the vehicle that was not recorded on the inspection sheet done by Bosch.</p> <p>We noted our concerns and after a long debate with Titlegaurd, Bosch agreed to redo the inspection of the vehicle. After the second inspection by Bosch a lot more issues were suddenly discovered and we were not allowed to see the second inspection sheet, despite us requesting this from Bosch.</p> <p>It was evident based on the second inspection that the vehicle had been in an accident and that Bosch had missed all the defects on the vehicle and this was confirmed verbally by Bosch. After more than a month we have not heard anything back from Bosch. Titlegaurd investigated the issues and we have not yet received any feedback from Titlegaurd taking responsibility for their service provider’s mistake.</p> <p>I have managed to find out that the vehicle has been written off prior to our sale and that Wesbank and Titlegaurd has missed this important information and that Wesbank does not finance written off vehicles.</p> <p>I have made contact with Wesbank and tendered return of the vehicle with cancellation of the credit agreement and I was informed by Wesbank that an agent will contact me to collect the vehicle and for the credit agreement to be cancelled.</p> <p>It has been five working days and no one has called me from Wesbank. I am following up constantly with Wesbank as they are ignoring my correspondence and their customer services are absolutely pathetic. I would not advise anyone to apply for private to private finance.</p> <p>One would think that such an innovative bank would assist their client’s professionally and diligently especially those who have been a victim of their own system failing and paying for a vehicle that has been written off.</p> <p> </p> <p> </p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
20 Jul 2017, 20:37
Not taking responsibility
<p>I herewith would like to express my unpleasant experience with Wesbank.</p> <p>During March 2017 I applied for private to private finance which was subsequently approved. I purchased a vehicle and the purchase was facilitated by Titlegaurd, a division of Chocolate Finance which facilitation fees I paid for.</p> <p>The vehicle went for an inspection at J.E.G Diesel which is a Bosch Centre in Paarden Eiland, Cape Town.</p> <p>After taking delivery of the vehicle we noticed a few issues on the vehicle that was not recorded on the inspection sheet done by Bosch.</p> <p>We noted our concerns and after a long debate with Titlegaurd, Bosch agreed to redo the inspection of the vehicle. After the second inspection by Bosch a lot more issues were suddenly discovered and we were not allowed to see the second inspection sheet, despite us requesting this from Bosch.</p> <p>It was evident based on the second inspection that the vehicle had been in an accident and that Bosch had missed all the defects on the vehicle and this was confirmed verbally by Bosch. After more than a month we have not heard anything back from Bosch. Titlegaurd investigated the issues and we have not yet received any feedback from Titlegaurd taking responsibility for their service provider’s mistake.</p> <p>I have managed to find out that the vehicle has been written off prior to our sale and that Wesbank and Titlegaurd has missed this important information and that Wesbank does not finance written off vehicles.</p> <p>I have made contact with Wesbank and tendered return of the vehicle with cancellation of the credit agreement and I was informed by Wesbank that an agent will contact me to collect the vehicle and for the credit agreement to be cancelled.</p> <p>It has been five working days and no one has called me from Wesbank. I am following up constantly with Wesbank as they are ignoring my correspondence and their customer services are absolutely pathetic. I would not advise anyone to apply for private to private finance.</p> <p>One would think that such an innovative bank would assist their client’s professionally and diligently especially those who have been a victim of their own system failing and paying for a vehicle that has been written off.</p> <p> </p> <p> </p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
20 Jul 2017, 20:36
Not taking responsibility
<p>I herewith would like to express my unpleasant experience with Wesbank.</p> <p>During March 2017 I applied for private to private finance which was subsequently approved. I purchased a vehicle and the purchase was facilitated by Titlegaurd, a division of Chocolate Finance which facilitation fees I paid for.</p> <p>The vehicle went for an inspection at J.E.G Diesel which is a Bosch Centre in Paarden Eiland, Cape Town.</p> <p>After taking delivery of the vehicle we noticed a few issues on the vehicle that was not recorded on the inspection sheet done by Bosch.</p> <p>We noted our concerns and after a long debate with Titlegaurd, Bosch agreed to redo the inspection of the vehicle. After the second inspection by Bosch a lot more issues were suddenly discovered and we were not allowed to see the second inspection sheet, despite us requesting this from Bosch.</p> <p>It was evident based on the second inspection that the vehicle had been in an accident and that Bosch had missed all the defects on the vehicle and this was confirmed verbally by Bosch. After more than a month we have not heard anything back from Bosch. Titlegaurd investigated the issues and we have not yet received any feedback from Titlegaurd taking responsibility for their service provider’s mistake.</p> <p>I have managed to find out that the vehicle has been written off prior to our sale and that Wesbank and Titlegaurd has missed this important information and that Wesbank does not finance written off vehicles.</p> <p>I have made contact with Wesbank and tendered return of the vehicle with cancellation of the credit agreement and I was informed by Wesbank that an agent will contact me to collect the vehicle and for the credit agreement to be cancelled.</p> <p>It has been five working days and no one has called me from Wesbank. I am following up constantly with Wesbank as they are ignoring my correspondence and their customer services are absolutely pathetic. I would not advise anyone to apply for private to private finance.</p> <p>One would think that such an innovative bank would assist their client’s professionally and diligently especially those who have been a victim of their own system failing and paying for a vehicle that has been written off.</p> <p> </p> <p> </p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
20 Jul 2017, 20:36
Not taking responsibility
<p>I herewith would like to express my unpleasant experience with Wesbank.</p> <p>During March 2017 I applied for private to private finance which was subsequently approved. I purchased a vehicle and the purchase was facilitated by Titlegaurd, a division of Chocolate Finance which facilitation fees I paid for.</p> <p>The vehicle went for an inspection at J.E.G Diesel which is a Bosch Centre in Paarden Eiland, Cape Town.</p> <p>After taking delivery of the vehicle we noticed a few issues on the vehicle that was not recorded on the inspection sheet done by Bosch.</p> <p>We noted our concerns and after a long debate with Titlegaurd, Bosch agreed to redo the inspection of the vehicle. After the second inspection by Bosch a lot more issues were suddenly discovered and we were not allowed to see the second inspection sheet, despite us requesting this from Bosch.</p> <p>It was evident based on the second inspection that the vehicle had been in an accident and that Bosch had missed all the defects on the vehicle and this was confirmed verbally by Bosch. After more than a month we have not heard anything back from Bosch. Titlegaurd investigated the issues and we have not yet received any feedback from Titlegaurd taking responsibility for their service provider’s mistake.</p> <p>I have managed to find out that the vehicle has been written off prior to our sale and that Wesbank and Titlegaurd has missed this important information and that Wesbank does not finance written off vehicles.</p> <p>I have made contact with Wesbank and tendered return of the vehicle with cancellation of the credit agreement and I was informed by Wesbank that an agent will contact me to collect the vehicle and for the credit agreement to be cancelled.</p> <p>It has been five working days and no one has called me from Wesbank. I am following up constantly with Wesbank as they are ignoring my correspondence and their customer services are absolutely pathetic. I would not advise anyone to apply for private to private finance.</p> <p>One would think that such an innovative bank would assist their client’s professionally and diligently especially those who have been a victim of their own system failing and paying for a vehicle that has been written off.</p> <p> </p> <p> </p> <p> </p>
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Shaheen W
1 reviews | Active since Jan 2020
5 May 2017, 08:52
POOR SERVICE
<p>I applied for a private financing through Wes Bank and they appointed Title Guard to Facilitate the sale , at the beginning process I had no problems as we were waiting for the seller to do technical inspection and road worthy of vehicle , On the 5 May I decided to pay for the technical test and road worthy through Dekra and sent Angelique Retief and email to advise her that I am sending to Dekra . The car was booked in at 8 am and I paid an amount of R2300.00 to do the Dekra inspection. I phoned Angelique from title guard at approximately 9 am and advised her that vehicle is in at Dekra and they were busy with it, She was absolutely rude and also said they will NOT gIve us finance and cancel the deal if I don`t book through Bosch and pay a further R1200. I felt humiliated as she was rude and also said I don`t listen when she talks.IS THAT CUSTOMER SERVICE !! I called Wes Bank and was advised that DEKRA was an accredited agent and felt title guard had no right to do that. My son also phoned the supervisor to complain and she was even worse with her attitude. I am just wondering if that company knows of customer service, I am extremely disappointed ...</p>
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Shaheen W
1 reviews | Active since Jan 2020
5 May 2017, 08:52
POOR SERVICE
<p>I applied for a private financing through Wes Bank and they appointed Title Guard to Facilitate the sale , at the beginning process I had no problems as we were waiting for the seller to do technical inspection and road worthy of vehicle , On the 5 May I decided to pay for the technical test and road worthy through Dekra and sent Angelique Retief and email to advise her that I am sending to Dekra . The car was booked in at 8 am and I paid an amount of R2300.00 to do the Dekra inspection. I phoned Angelique from title guard at approximately 9 am and advised her that vehicle is in at Dekra and they were busy with it, She was absolutely rude and also said they will NOT gIve us finance and cancel the deal if I don`t book through Bosch and pay a further R1200. I felt humiliated as she was rude and also said I don`t listen when she talks.IS THAT CUSTOMER SERVICE !! I called Wes Bank and was advised that DEKRA was an accredited agent and felt title guard had no right to do that. My son also phoned the supervisor to complain and she was even worse with her attitude. I am just wondering if that company knows of customer service, I am extremely disappointed ...</p>
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Siraaj A
1 reviews | Active since Jan 2020
10 Apr 2017, 18:50
Really not happy at all so frustrated
<p>I am so frustrated i got aproved by wesbank almost n month ago i had to take out insurance n stuff than told me titleguard wil assist me getting the deal done i have send them all my documents myself and they asked the seller to send his aswell which he did vehicle was send for roadworthy got the certificate than it went to bosch for inpection n tests ther was faults found so it was put on hold until it was fixed by seller which he did also did an full service on it invoices were send to titlegaurd as requested than i was ask to transfer my deposit over which i did and was asked to send proof of payment which i did thn was told by titlegaurd it wil take 48hours that was last week thursday i was told it looks good for monday thuesday i was excited that il sign my contract today latest thuesday than i got an email early morning from wesbank wont say name as yet dont even greet by saying good morning just hi telling me they had to change the vehicle to the right vehicle it was right when i did the application but ya i need to pay higher deposit or aplication wil declined why was i told by monday or theusday latest it wil be done now i have to wait another 48hours its not fair i just hope i sign the contracted wednesday latest if not i rather want my money back everytime there just something new its long weekend i got no vehicle </p>
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Siraaj A
1 reviews | Active since Jan 2020
10 Apr 2017, 18:50
Really not happy at all so frustrated
<p>I am so frustrated i got aproved by wesbank almost n month ago i had to take out insurance n stuff than told me titleguard wil assist me getting the deal done i have send them all my documents myself and they asked the seller to send his aswell which he did vehicle was send for roadworthy got the certificate than it went to bosch for inpection n tests ther was faults found so it was put on hold until it was fixed by seller which he did also did an full service on it invoices were send to titlegaurd as requested than i was ask to transfer my deposit over which i did and was asked to send proof of payment which i did thn was told by titlegaurd it wil take 48hours that was last week thursday i was told it looks good for monday thuesday i was excited that il sign my contract today latest thuesday than i got an email early morning from wesbank wont say name as yet dont even greet by saying good morning just hi telling me they had to change the vehicle to the right vehicle it was right when i did the application but ya i need to pay higher deposit or aplication wil declined why was i told by monday or theusday latest it wil be done now i have to wait another 48hours its not fair i just hope i sign the contracted wednesday latest if not i rather want my money back everytime there just something new its long weekend i got no vehicle </p>
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Mandy P
1 reviews | Active since Jan 2020
23 Mar 2017, 12:20
A long list of my complaints!!! WORSE SERVICE BY FAR LOST A DEAL FOR A FEW MINOR THINGS TO BE REPAIRED IN THE CAR!!!
<p>Wesbank really should reconsider having this company working with them. </p> <p> </p> <p>I was promised that I would seal the deal by Friday as we had no car and needed a car for the weekend I had asked whether this would be possible and I was clearly told that it would be. please bare in mind that this was the first week I called and sent my documents to this organization. I was told by the agent that I would get everything done and sorted by Friday and the car would be mine. </p> <p>Monday - Paper work was sent and I was approved and they (titlegaurd) had to call the seller to send the car in for road worthy which was understandable. The seller had to pay out roughly R1500 I stand corrected on the amount.</p> <p>Tuesday - Road worthy was booked for Wednesday at Bosch. </p> <p>Wednesday - Now during this time the agent assisting me went on leave without even informing any of his customers, I would understand if it were an emergency then someone should have at least taken on his customers. The seller was getting really frustrated as he was told that he could collect the car after 3 hours and it took longer than expected. He tried to get a hold of the agent but because he was on leave he could not get a hold of anyone.</p> <p> </p> <p>Thursday - The inspection documents were received on Thursday morning I would not have known this had I not followed up continuously no body was doing it so I was doing the job the agent was meant to be doing. please take note that it is Thursday the next day is Friday we still need to get the report and the documents to send through to Wesbank. The report from Bosch had been received and I was not called as the customer I find that out by following again. The reports were not what was expected from Bosch they had picked up a number of things that were incorrected, please note that the following is a list sent by the seller and his comments below before any thing further please take note that the sellers car went in for service before bosch inspection:</p> <p> </p> <p>Consider this an Alternative Report to the mostly inaccurate Report I received today.<br />Out of the 11 Issues Listed, only 3 Are found to be of any consequence, 6 Are False, and 2 Arguable<br />Regarding the Technical Comments of Stephan Oosthuizen of Autotronic HillFox.</p> <p> </p> <p>Comment: L/F CV Boot Inner Leaking Grease</p> <p>Correct, the Clamp has torn the Boot and thus is Leaking. Inner and Outer Boot is R R550.00 plus Grease and Labour.</p> <p> </p> <p>Comment: Rear Discs have heavy ridges</p> <p>Correct. This is normal wear and tear and the disks and pads still have a minimum 10 000km left. I know this as I have the Service Records of when last it was done. And know how many Kms between changes. Not sure why this would even make it onto the report. Replaceable at next service in 10 000Km</p> <p> </p> <p>Comment: Noise in Brakes when Turning</p> <p>Correct, See below.</p> <p> </p> <p>Comment: R/F Braking plate touching onto disk.</p> <p>INCORRECT: This was in fact the L/F not R/F as reports and was fixed in literally 1 min. No More squeak or noise on turning.</p> <p> </p> <p>Comment: Steering Rack Ends got play</p> <p>Arguable… But not as serious as you lead to believe. Replaceable at next service in 10 000Km</p> <p> </p> <p>Comment: V Belt got Cracks</p> <p>Arguable.. This is a minor fix. Replaceable at next service in 10 000Km</p> <p> </p> <p>Comment: L/R Air Shock rubber Torn</p> <p>INCORRECT : The Car would sag in this corner if left for any length of time if this was true. Also The Air Suspension was fully serviced not 2 weeks ago with new Compressor fitted and a double check of Air Bellows. All was found to be in order.</p> <p> </p> <p>Comment: Control Arm Bushes torn.</p> <p>INCORRECT: These are actual Notches cut into Bushes not tears. they are not torn and independently verified. And Verified to be in 100% working order.</p> <p> </p> <p>Comment: No Plate Globe Not Working.</p> <p>INCORRECT: In fact there is a globe, 2 in fact. One is Blown and needs replacing. Simple 5min fix at a few rand.</p> <p> </p> <p>Comment: Diagnostics Report.</p> <p>INCORRECT: Some of these are old alarms as the Heating and Climate Control was serviced also, not 2 weeks ago and given the green light after replacing the Condenser and dryer.</p> <p> </p> <p>INCORRECT: Parking Brake… Might need new Shoes fitted, but has many 1000’s of KM left as it is just the Park Break. Replaceable at next service in 10 000Km</p> <p> </p> <p>This vehicle also passed the Road Worthy Test on 08 March 2017.</p> <p> </p> <p><br />Stephan also lists this vehicle as a 3.0 TDV6 which in Fact is only a 2.7… I know, mere details… but what else above is mere Details or total Bull****? Just a scam to make Bosch money on the Fixes…. Surprise, I would never use a Bosch Service centre ever. I learnt a long time ago from this very Garage not to trust them. Also see why so many complaints on HelloPeter. </p> <p> </p> <p>To conclude all of the above I was left with my finger up my a** with no car because of minor repairs that could be fixed that would not even cost me over R2000 and no mail from TitleGaurd or call. </p> <p> </p> <p>So I would never in a million years refer any one to titlegaurd for any purchases had one horrible experience. </p> <p> </p> <p> </p>
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Mandy P
1 reviews | Active since Jan 2020
23 Mar 2017, 12:20
A long list of my complaints!!! WORSE SERVICE BY FAR LOST A DEAL FOR A FEW MINOR THINGS TO BE REPAIRED IN THE CAR!!!
<p>Wesbank really should reconsider having this company working with them. </p> <p> </p> <p>I was promised that I would seal the deal by Friday as we had no car and needed a car for the weekend I had asked whether this would be possible and I was clearly told that it would be. please bare in mind that this was the first week I called and sent my documents to this organization. I was told by the agent that I would get everything done and sorted by Friday and the car would be mine. </p> <p>Monday - Paper work was sent and I was approved and they (titlegaurd) had to call the seller to send the car in for road worthy which was understandable. The seller had to pay out roughly R1500 I stand corrected on the amount.</p> <p>Tuesday - Road worthy was booked for Wednesday at Bosch. </p> <p>Wednesday - Now during this time the agent assisting me went on leave without even informing any of his customers, I would understand if it were an emergency then someone should have at least taken on his customers. The seller was getting really frustrated as he was told that he could collect the car after 3 hours and it took longer than expected. He tried to get a hold of the agent but because he was on leave he could not get a hold of anyone.</p> <p> </p> <p>Thursday - The inspection documents were received on Thursday morning I would not have known this had I not followed up continuously no body was doing it so I was doing the job the agent was meant to be doing. please take note that it is Thursday the next day is Friday we still need to get the report and the documents to send through to Wesbank. The report from Bosch had been received and I was not called as the customer I find that out by following again. The reports were not what was expected from Bosch they had picked up a number of things that were incorrected, please note that the following is a list sent by the seller and his comments below before any thing further please take note that the sellers car went in for service before bosch inspection:</p> <p> </p> <p>Consider this an Alternative Report to the mostly inaccurate Report I received today.<br />Out of the 11 Issues Listed, only 3 Are found to be of any consequence, 6 Are False, and 2 Arguable<br />Regarding the Technical Comments of Stephan Oosthuizen of Autotronic HillFox.</p> <p> </p> <p>Comment: L/F CV Boot Inner Leaking Grease</p> <p>Correct, the Clamp has torn the Boot and thus is Leaking. Inner and Outer Boot is R R550.00 plus Grease and Labour.</p> <p> </p> <p>Comment: Rear Discs have heavy ridges</p> <p>Correct. This is normal wear and tear and the disks and pads still have a minimum 10 000km left. I know this as I have the Service Records of when last it was done. And know how many Kms between changes. Not sure why this would even make it onto the report. Replaceable at next service in 10 000Km</p> <p> </p> <p>Comment: Noise in Brakes when Turning</p> <p>Correct, See below.</p> <p> </p> <p>Comment: R/F Braking plate touching onto disk.</p> <p>INCORRECT: This was in fact the L/F not R/F as reports and was fixed in literally 1 min. No More squeak or noise on turning.</p> <p> </p> <p>Comment: Steering Rack Ends got play</p> <p>Arguable… But not as serious as you lead to believe. Replaceable at next service in 10 000Km</p> <p> </p> <p>Comment: V Belt got Cracks</p> <p>Arguable.. This is a minor fix. Replaceable at next service in 10 000Km</p> <p> </p> <p>Comment: L/R Air Shock rubber Torn</p> <p>INCORRECT : The Car would sag in this corner if left for any length of time if this was true. Also The Air Suspension was fully serviced not 2 weeks ago with new Compressor fitted and a double check of Air Bellows. All was found to be in order.</p> <p> </p> <p>Comment: Control Arm Bushes torn.</p> <p>INCORRECT: These are actual Notches cut into Bushes not tears. they are not torn and independently verified. And Verified to be in 100% working order.</p> <p> </p> <p>Comment: No Plate Globe Not Working.</p> <p>INCORRECT: In fact there is a globe, 2 in fact. One is Blown and needs replacing. Simple 5min fix at a few rand.</p> <p> </p> <p>Comment: Diagnostics Report.</p> <p>INCORRECT: Some of these are old alarms as the Heating and Climate Control was serviced also, not 2 weeks ago and given the green light after replacing the Condenser and dryer.</p> <p> </p> <p>INCORRECT: Parking Brake… Might need new Shoes fitted, but has many 1000’s of KM left as it is just the Park Break. Replaceable at next service in 10 000Km</p> <p> </p> <p>This vehicle also passed the Road Worthy Test on 08 March 2017.</p> <p> </p> <p><br />Stephan also lists this vehicle as a 3.0 TDV6 which in Fact is only a 2.7… I know, mere details… but what else above is mere Details or total Bull****? Just a scam to make Bosch money on the Fixes…. Surprise, I would never use a Bosch Service centre ever. I learnt a long time ago from this very Garage not to trust them. Also see why so many complaints on HelloPeter. </p> <p> </p> <p>To conclude all of the above I was left with my finger up my a** with no car because of minor repairs that could be fixed that would not even cost me over R2000 and no mail from TitleGaurd or call. </p> <p> </p> <p>So I would never in a million years refer any one to titlegaurd for any purchases had one horrible experience. </p> <p> </p> <p> </p>
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