Not taking responsibility

<p>I herewith would like to express my unpleasant experience with Wesbank.</p> <p>During March 2017 I applied for private to private finance which was subsequently approved. I purchased a vehicle and the purchase was facilitated by Titlegaurd, a division of Chocolate Finance which facilitation fees I paid for.</p> <p>The vehicle went for an inspection at J.E.G Diesel which is a Bosch Centre in Paarden Eiland, Cape Town.</p> <p>After taking delivery of the vehicle we noticed a few issues on the vehicle that was not recorded on the inspection sheet done by Bosch.</p> <p>We noted our concerns and after a long debate with Titlegaurd, Bosch agreed to redo the inspection of the vehicle. After the second inspection by Bosch a lot more issues were suddenly discovered and we were not allowed to see the second inspection sheet, despite us requesting this from Bosch.</p> <p>It was evident based on the second inspection that the vehicle had been in an accident and that Bosch had missed all the defects on the vehicle and this was confirmed verbally by Bosch. After more than a month we have not heard anything back from Bosch. Titlegaurd investigated the issues and we have not yet received any feedback from Titlegaurd taking responsibility for their service provider’s mistake.</p> <p>I have managed to find out that the vehicle has been written off prior to our sale and that Wesbank and Titlegaurd has missed this important information and that Wesbank does not finance written off vehicles.</p> <p>I have made contact with Wesbank and tendered return of the vehicle with cancellation of the credit agreement and I was informed by Wesbank that an agent will contact me to collect the vehicle and for the credit agreement to be cancelled.</p> <p>It has been five working days and no one has called me from Wesbank. I am following up constantly with Wesbank as they are ignoring my correspondence and their customer services are absolutely pathetic. I would not advise anyone to apply for private to private finance.</p> <p>One would think that such an innovative bank would assist their client’s professionally and diligently especially those who have been a victim of their own system failing and paying for a vehicle that has been written off.</p> <p> </p> <p> </p> <p> </p>