MP
Mandy P
Active since Mar 2017
7
Reviews
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Reviews
7 reviews18 months ago
Jetour X70 Plus – Luxury, Performance, and Unmatched Service!
We recently had the pleasure of meeting Pieter at the Jetour Alberton branch , and we are beyond thrilled with both the Jetour X70 Plus and the exceptional service we received. From the moment we stepped into the showroom, we knew we were making the right choice, not just in the car but in the dealership as well. The Jetour X70 Plus is truly a masterpiece in design and performance. The sleek exterior turns heads everywhere we go. Its so stylish, has advanced technology, and power, we feel like it should be in a much higher price range. But what made the entire experience stand out even more was the phenomenal service we received from the manager, Pieter at Jetour Alberton. Pieter went above and beyond to ensure we found the perfect vehicle to suit our needs. His professionalism, attention to detail, and genuine care for his customers made the entire process a dream. Pieter’s deep knowledge of the Jetour X70 Plus helped us make an informed decision, and he patiently walked us through all the vehicle's features, making sure we felt confident and excited about the car. His commitment to customer satisfaction is truly unparalleled, and it’s clear he takes great pride in delivering top-tier service. If you’re in the market for a vehicle that offers luxury, performance, and incredible value, we highly recommend the Jetour X70 Plus. And for a first-class dealership experience, visit Jetour Alberton and ask for Pieter. The combination of this remarkable SUV and Pieter’s exceptional service is unbeatable! We are absolutely in love with the car and can’t thank Pieter and the Jetour Alberton team enough for making this experience so special.
0 replies
43 months ago
1LIFE WILL LOOK FOR ANY LOOP HOLE TO NOT PAY OUT LIFE POLICIES!
I am writing this letter as a request for your help with regards to my mother’s life policy that was taken out with 1 Life insurance. My mother passed away last year 11th of August 2021; I had taken a life policy from 1 Life in 2015 the commencement date was 01/08/2015 when I made the initial call to open a policy on my mother's behalf, I had advised the call center agent that my mother was HIV positive. The call center agent requested to speak with my mother and the policy was active and I have been faithfully paying the amount of R537.36 for 6 years with a pay out of R118,000. When my mom passed away, I had completed the forms to receive the payment from her policy and received a response that stated that they have decided not pay out the policy due to the fact that my mother did not disclose the fact that she was HIV positive, my mother was embarrassed to disclose her status to anyone. I had advised that I had let the call center agent know that she was HIV positive and they advised that my word meant nothing as the policy was not in my name but in my mother's name, the agent advised via telephonic discussion that if they had known from the start that my mother was HIV positive, they would have not taken my mother as a client as she was a high risk due to her age. My mother did not pass away from HIV causes as her CD4 Count was healthy, in fact her HIV Viral Load was undetected and her death was caused by natural causes. I've received a response from 1Life with their findings and they still of the opinion that their decision was in correct standing when they have admitted that I have called and advised on my mothers status in 2015. They are obligated to advise as the other insurance companies have done so in the passed that my mom is not a suitable client to cover but they wait until she has passed on to do so.
133 replies
92 months ago
Handed over to lawyers and summons on my ID due to no communication from Fedhealth
In October 2017 I was admitted to hospital. I received a call from the hospital in the beginning of the year 2018 to state that I was handed over to creditors department for co payment of R5,200.00. Due to not receiving communication from the medical aid I was not aware of the co payment that I was liable to pay whilst I was in hospital. When I had contacted Fedhealth I had spoken to a call center agent who confirmed that the email sent regarding the co payment whilst I was in hospital was sent to an incorrect email address. The medical aid fixed the issue by wavering the co payment and that was sorted out. I have recently received sms's and phone calls from lawyers that represent doctors who attended to me whilst I was in hospital regarding payments that I have to pay during the time I was in hospital. I have called the Medical aid on the 21st of September 2018 regarding the amounts that I was not aware of. the issue here is Medical Aid should be communicating amounts that I have to personally pay the doctors which I have not received as well as communicate the doctors who are not in their network which I have not received either. However now the part that upsets me and make me soo angry is that the agent and supervisor whom I spoke to are telling me that the system now shows that the email was in fact communicated to both the incorrect email address and my current email address, I wonder how that was possible as I had to give the agent at the beginning of this year my correct email address. Now because of this whole mess up I'm left with Lawyers handing me over and worse off in deep financial issues and I have to go to court because of lack of communication. I spoke to Marika who is the supervisor today and she advised that she will go through the call recordings and get back to me. I'm sorry but if they did send the communications to the correct email address which is what they are saying now why did they pay the co payments? I am frustrated, Family does not take care of Family on this. I will be contacting my lawyers and will take this matter forward.
105 replies
95 months ago
Second Complaint due to not being Called as per response in the first Complaint: MISLEADING & DECEPTIVE REPRESENTATIONS
I was called by Vodacom for an upgrade to my cell phone number for the 1st of April 2018. I went through to the Vodacom store to upgrade. I was only informed on the R150 fee that I will have to pay for the upgrade which I was happy about and paid with no dispute. Today which is the 19th of June 2018, I called Vodacom to cancel my other contract (I have 2 contracts) and the voice over on the customer like I dialled (155) informed that the contract ends on the 31st of July 2018 (which was alright and understood) however the amount on my invoice did not make sense to me it was an amount of R950, which may not seem great to many however it was not budgeted which makes it greater in my wallet. I spoke to a consultant to assist me and she advised on costs that I was not aware of on the time I upgraded in the store. Because my old cell phone was not fully paid I need to pay the phone off for the next 3 months which was not explained to me. How can I pay for my old phone when I was told my upgrade is up in April? Had I known and being informed at the Vodacom store before my upgrade I would have rather waited until my phone is fully paid and then upgrade after. Vodacom has to train their staff to tell you the terms and conditions before an upgrade now I need to figure out where to find the extra money to pay because of staff not informing customers. This is a violation of the South African Consumer Rights on the subset 3 section b and I quote: c)RIGHT TO PROTECTION AGAINST FALSE, MISLEADING OR DECEPTIVE REPRESENTATIONS: Suppliers are not permitted to provide false, deceptive or misleading representations regarding services and products. I was misled by not being informed of the extra charge that I will need to pay and therefore I committed to an upgrade by lack of information. Please advise Vodacom how will this be resolved?
53 replies
95 months ago
Violation of the South African Consumer Rights: Misleading and Deception
I was called by Vodacom for an upgrade to my cellphone number for the 1st of April 2018. I went through to the Vodacom store to upgrade. I was only informed on the R150 fee that I will have to pay for the upgrade which I was happy about and paid with no dispute. Today which is the 19th of June 2018, I called Vodacom to cancel my other contract (I have 2 contracts) and the voice over on the customer like I dialed (155) informed that the contract ends on the 31st of July 2018 (which was alright and understood) however the amount on my invoice did not make sense to me it was an amount of R950, which may not seem great to many however it was not budgeted which makes it greater in my wallet. I spoke to a consultant to assist me and she advise on costs that I was not aware of on the time I upgraded in the store. Because my old cellphone was not fully paid I need to pay the phone off for the next 3 months which was not explained to me. How can I pay for my old phone when I was told my upgrade is up in April? had I known and being informed at the Vodacom store before my upgrade I would have rather waited until my phone is fully paid and then upgrade after. Vodacom has to train their staff to tell you the terms and conditions before an upgrade now I need to figure out where to find the extra money to pay because of staff not informing customers. This is a violation of the South African Consumer Rights on the subset 3 section b and I quote: c)RIGHT TO PROTECTION AGAINST FALSE, MISLEADING OR DECEPTIVE REPRESENTATIONS: Suppliers are not permitted to provide false, deceptive or misleading representations regarding services and products. I was mislead by not being informed of the extra charge that I will need to pay and therefore I committed to an upgrade by lack of information. Please advise Vodacom how will this be resolved?
265 replies
110 months ago
The best customer service I have ever experienced
<p>After my horrible experience with Titleguard Musa Ayanda Myeni from Wesbank has really turned my frown upside down and made my experience feel better!!</p> <p> </p> <p>I am greatly appreciative with his excellent service he really deserves a raise and promotion better yet to train the customer service staff because he is the definition of quality and excellent service. I am truly truly pleased. Now I hope that today the deal is a wrap after weeks of batteling just to get my car private deal. </p> <p> </p> <p>Wesbank please take this to note of how amazing Musa Ayanda Myeni is and give credit when due he deserves a huge round of applause and I will most definately refer people to Musa. </p> <p> </p> <p>Thank you once again Musa you are a champ!</p>
0 replies
110 months ago
A long list of my complaints!!! WORSE SERVICE BY FAR LOST A DEAL FOR A FEW MINOR THINGS TO BE REPAIRED IN THE CAR!!!
<p>Wesbank really should reconsider having this company working with them. </p> <p> </p> <p>I was promised that I would seal the deal by Friday as we had no car and needed a car for the weekend I had asked whether this would be possible and I was clearly told that it would be. please bare in mind that this was the first week I called and sent my documents to this organization. I was told by the agent that I would get everything done and sorted by Friday and the car would be mine. </p> <p>Monday - Paper work was sent and I was approved and they (titlegaurd) had to call the seller to send the car in for road worthy which was understandable. The seller had to pay out roughly R1500 I stand corrected on the amount.</p> <p>Tuesday - Road worthy was booked for Wednesday at Bosch. </p> <p>Wednesday - Now during this time the agent assisting me went on leave without even informing any of his customers, I would understand if it were an emergency then someone should have at least taken on his customers. The seller was getting really frustrated as he was told that he could collect the car after 3 hours and it took longer than expected. He tried to get a hold of the agent but because he was on leave he could not get a hold of anyone.</p> <p> </p> <p>Thursday - The inspection documents were received on Thursday morning I would not have known this had I not followed up continuously no body was doing it so I was doing the job the agent was meant to be doing. please take note that it is Thursday the next day is Friday we still need to get the report and the documents to send through to Wesbank. The report from Bosch had been received and I was not called as the customer I find that out by following again. The reports were not what was expected from Bosch they had picked up a number of things that were incorrected, please note that the following is a list sent by the seller and his comments below before any thing further please take note that the sellers car went in for service before bosch inspection:</p> <p> </p> <p>Consider this an Alternative Report to the mostly inaccurate Report I received today.<br />Out of the 11 Issues Listed, only 3 Are found to be of any consequence, 6 Are False, and 2 Arguable<br />Regarding the Technical Comments of Stephan Oosthuizen of Autotronic HillFox.</p> <p> </p> <p>Comment: L/F CV Boot Inner Leaking Grease</p> <p>Correct, the Clamp has torn the Boot and thus is Leaking. Inner and Outer Boot is R R550.00 plus Grease and Labour.</p> <p> </p> <p>Comment: Rear Discs have heavy ridges</p> <p>Correct. This is normal wear and tear and the disks and pads still have a minimum 10 000km left. I know this as I have the Service Records of when last it was done. And know how many Kms between changes. Not sure why this would even make it onto the report. Replaceable at next service in 10 000Km</p> <p> </p> <p>Comment: Noise in Brakes when Turning</p> <p>Correct, See below.</p> <p> </p> <p>Comment: R/F Braking plate touching onto disk.</p> <p>INCORRECT: This was in fact the L/F not R/F as reports and was fixed in literally 1 min. No More squeak or noise on turning.</p> <p> </p> <p>Comment: Steering Rack Ends got play</p> <p>Arguable… But not as serious as you lead to believe. Replaceable at next service in 10 000Km</p> <p> </p> <p>Comment: V Belt got Cracks</p> <p>Arguable.. This is a minor fix. Replaceable at next service in 10 000Km</p> <p> </p> <p>Comment: L/R Air Shock rubber Torn</p> <p>INCORRECT : The Car would sag in this corner if left for any length of time if this was true. Also The Air Suspension was fully serviced not 2 weeks ago with new Compressor fitted and a double check of Air Bellows. All was found to be in order.</p> <p> </p> <p>Comment: Control Arm Bushes torn.</p> <p>INCORRECT: These are actual Notches cut into Bushes not tears. they are not torn and independently verified. And Verified to be in 100% working order.</p> <p> </p> <p>Comment: No Plate Globe Not Working.</p> <p>INCORRECT: In fact there is a globe, 2 in fact. One is Blown and needs replacing. Simple 5min fix at a few rand.</p> <p> </p> <p>Comment: Diagnostics Report.</p> <p>INCORRECT: Some of these are old alarms as the Heating and Climate Control was serviced also, not 2 weeks ago and given the green light after replacing the Condenser and dryer.</p> <p> </p> <p>INCORRECT: Parking Brake… Might need new Shoes fitted, but has many 1000’s of KM left as it is just the Park Break. Replaceable at next service in 10 000Km</p> <p> </p> <p>This vehicle also passed the Road Worthy Test on 08 March 2017.</p> <p> </p> <p><br />Stephan also lists this vehicle as a 3.0 TDV6 which in Fact is only a 2.7… I know, mere details… but what else above is mere Details or total Bull****? Just a scam to make Bosch money on the Fixes…. Surprise, I would never use a Bosch Service centre ever. I learnt a long time ago from this very Garage not to trust them. Also see why so many complaints on HelloPeter. </p> <p> </p> <p>To conclude all of the above I was left with my finger up my a** with no car because of minor repairs that could be fixed that would not even cost me over R2000 and no mail from TitleGaurd or call. </p> <p> </p> <p>So I would never in a million years refer any one to titlegaurd for any purchases had one horrible experience. </p> <p> </p> <p> </p>
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)