TJS NORTHWEST Maintenance is incompetent

A heavy storm caused a leak on my patio ceiling. I called standard bank building insurance and they organized TJS MAINTENANCE to come fix it. They came and put up a new ceiling. A few days later ,it started raining and noticed that the ceiling was still leaking, I called TJs maintenance back about the matter. They came and told me that the room is leaking because one of the pipes is blocked. I asked them to fix it because as long as the pipe is blocked,the ceiling will continue to leak and it's rainy season. They never returned. I called standard bank building insurance to report the matter.I was actually hoping they would send me a different company but they sent the same company.The guy came and basically looked at the ceiling and told me the same story about the pipe and said he will come back.til now. It's rainy season and the ceiling is still leaking. I feel tjs maintenance is incompetent and they have poor communication skills. Til now they haven't asked me if I was happy about the job that was done. They don't care