Pathetic Staff, Replace them all

We app**** for a German Visa through the TLS Contact In Durban for Germany. The staff are totally unprofessional, discussing their private affairs in front of clients, they scrutinise your documents like they are the ones that make the decisions, they have and take up your time, without providing you the necessary accurate information of whats to be submitted. They made us make applications for staying a a property, and then change them. When we finally submitted our documentation, we understood that the embassy didnt receive everything, our application was returned, with a visa refusal.

Ive travled to more than 40 countries and never had an issue with a visa. The attitude of staff at TLS contact Germany / Belgium is pathetic. They have an entitlement attitude and it feels like an interrogation room.

I missed an important business meeting with a large multinational company which would have been worth millions in revenue to both countries, but how do you explain this to someone who just works a 9 to 5, dreading the job they have thinking that everybody that walks through the door must meet an interrogation and probably should not be in a position to be granted a visa.

We also have no clue what documentation is submitted to the embassy, Because there is an intermediary between us and the embassy. We are unaware if the embassy fully received our visa application complete or not.