Such a good service experience for me

After an absolute horror show experience at Ireland's processing company I dreaded my Schengen Visa application with TLS so much that I asked a family member to join as emotional support. The new Centurion office was a bit difficult to locate as there are many other buildings with flags etc and no signage yet. I noticed the very stark differences Online Booking: This worked, and the descriptions were clear, also appreciated the option to pay at appointment very much. The staff: Here, every single staff member from the gate security to the office cleaners were friendly, and professional and competent. Every stop someone explained the process, helped walk through my application thoroughly, asking questions, checking things off a list that was set. No surprises. Biometrics was a bit of a wait due to lunch time, but the lady there even cut her lunch short to help keep the lines short. The office space: It was clean and tidy. There were printers to help assist those who did not have all the paperwork. There was a clerk that, man, repeatedly with the same patience and kindness attended to every single person that checked in with the same questions. There were enough seats for anyone that needed to be there, even those just accompanying visa applicants. The offices were warmed up it being winter. Aftercare: I received an automated e-mail within the time I was sitting at biometrics. So when I exited the center I had already received notice that they are taking good care of my application as they understand this is a daunting process. Every three days I received an auto-reminder to not panic, the process is sometimes longer than expected. [I cannot tell you the stress of waiting for 12 weeks on Ireland's zero communication vs Germany's reassurance contrast]. Not even two weeks my application was done, run through their system and my passport returned. I thought getting it would be a good measure, but the same exact kind, professional and friendly service from everyone. Even though there were anxious clients who's process had glitches from the embassy. The staff were calm and compassionate. Payment: Bonus was, not only was the payment of TLS processing fee 40% less than that of it's competitors, the processing cost in office was even lower than the website advised it would be.