NT
Natasha T
Active since Dec 2012
29
Reviews
0
Industries
Reviews
29 reviews5 months ago
No HELP, please cancel my service and stop taking my money!
This will be my very last attempt to get a hold of a human being at this company. AND PLEASE NOTE that this is me stating I WANT TO CANCEL ALL the medical aid/hospital plan/ what ever you call the *******. you sold me. ALSO, please refrain from misleading others reading this review with a "WE sent mails". The BLANK NO-REPLY e-mail with zero attachments saying you received notifications means NOTHING. The but dials you hang up when answering does NOT HELP, and also, leaving a message on my voicemail with a number that takes me back to an autobot that puts me on hold forever is clearly bad taste. SO, after being forced by terrible service, repeated false marketing and overall disappointing everything, I resorted to here in hopes that we can mend this, but after a second complaint with zero reply other than one on here saying you e-mailed [a blank e-mail from a noreply mailbox], my health deteriorated to the level of life/death emergency. In EXTREME pain, beyond recognition I follow you false adverti*****t of the dreaded emergency button, that leads to a telephone number, which leads to a BOT... Not being able to walk and barely breathe from pain unimaginable, I crawl outside and call multiple other number until 2 hours later my mother finally with help from security load my failing body in the back of a vehicle. Let me pause here. When I talked to your sales agent, there were things I made very clear and pay extra for which was 1. In any case of emergency I need to be able to go to any hospital as I worked away from home at that time for months on end, and 2. Vitality needed to be added. The rest you can l.i.e. and debate on, but this was my biggest concern. Back to my cramping body being chased in the back seat of a bakkie because your supposed emergency features led to a bot putting me on hold, my mother takes me to Life Flora, who demands insane amounts because my Medical Aid doesn't cover any hospital and I am literally carted out and left outside to be carted of to a second hospital, Wilgeheuwel, which was checked and marked as an emergency care covered by my plan and therefor they Must assist. I got there and at first it appeared that they would assist, and at least administered pain medication, a man soon after appeared informing me that I am wasting their resources and demanding thousands of rands because all of a sudden I don't have a medical aid plan, only a hospital plan, which refuses cover care at hospital. [Bare in mind, this is an emergency, It was luck I had my phone with me. BUT without failing, you send me bills that are uncovered, for tests that were not completed because you denied care in an EMERGENCY AT A DESIGNATED HOSPITAL. After much pain and zero help, being showed away from multiple institutions I spent last weekend home, in excrusiating pain until stone passed through my urine. Pending follow up state testing to determine what exactly it was and days in queues I realize that it is by grace of God I survived. And, I want NOTHING to do with Discovery Health anymore, no mending. THe next automated no-reply from Discovery must please be 'WE confirm that you are canceling your services with us and we will no longer take premiums from your account!" You might not care about the human lives that pay for care and just get refused for NO PROPER REASONS, but my life is valuable to me, so I want to CANCEL this non-existing supposed medical cover, please.
424 replies
5 months ago
Shameless
Wrote a review, and rep**** that no one returned ANY way shape, or form of human contact. So after the previous repetitive Karening to just get contact, I go to a doctor sanctioned by my cover according to your bot and app because Discovery does not seem to have humans. This happens Thursday. Again, pay through my neck out of pocket because medical aid covers next to nothing, but since vomiting, nausea and blood in one's urine accompanied with blood is something dire. Today, I get a call tell me because I have increased my visits to doctors substantially [In the last 18 months I went to a doctor twice, once for the checkup the medical aid demanded and then didn't cover so it does not count towards medical aid use! and Thursday... because I might literally be dying], this from a number registered to a Zinhle Vosman, not the woman's name on the other end of the line, but hey, honesty is definitely not your style. She just wants to inform me because I am overusing my medical aid I will be paying even higher premiums, therefor she demands I pay EVEN MORE for GAP COVER! What on earth? AND AGAIN, the doctor cost for the on single visit isn't even 20% of one premium, and isn't human being in sight, except for the woman ******ing more money... Can anyone tell me how to get rid of this horrific money **** disguised as help!
124 replies
6 months ago
A desperate attempt to get human assistance
I would appreciate a God-created human being to please contact me so that we either sort this nightmare or cancel all my products at Discovery and be rid of it. AND PLEASE NOTE: If I receive one more AI-generated auto reply with zero resolution, or one more link to an in... comp... etent AI generation bot I might just become the next statistical prisoner due to endless pain. My journey first started with being forced by the church group which ordained me to have medical aid. At first glance it was rosy, and picking the plan I did which was outside my budget seemed okay and I loved the fact that I could pay extra for Vitality, which was functioning. Along with this, I a p p l i e d for a Gold card bank suite, which was denied and only a gold transact account was granted... No reason as to why, just that they will review the possibilities and update me as time goes on. And this I will admit, I enjoy the app, I enjoyed the financial coaching program, and again, paying extra for vitality, because I like the vitality program, it’s something I can subscribe to if it does what it promises. Then came the very unfortunate reality that I needed to get a new vehicle as mine was very way past due, naturally, like a fool, I decided on Discovery Insure. The first crumbling experience was with Discovery Insure. As if having to claim is something Discovery Insure mistaken their clients as the c r i m i n a l s. It took 3 months and multiple reviews, complaints [all just ignored and unresolved to this day] just to get the basic factory replacements [as promised and paid for in my policy] was not enough, barely a month after finally getting the matter partially resolved and deciding to just pay the rest out of pocket due to the INCREDIBLY TERRIBLE INHUMANITY of this, without any notification, communication of any kind my premium skyrocket. This I noticed on the debit order gone off as zero other bother was made. Then, I notice, the trackers on all ends of my vitality Health, Bank and Insure, just keeps dropping, no reasons, or absolute bogus reasons. like subtracting points for speeding when driving 60 in a 60 zone, but the tracker marked it as 40.... No way to dispute, no way to correct, NOTHING. Then I get an automated e-mail saying that I need to make an appointment after 12 months to check the tracker etc etc, which I make and drive to their offices where said checks must be done, only to be chased away by one gate security officer and then refused exit by the next. [Complaints and inquiries logged with ZERO resolution] Then starts the chaos with the banking. Fine print on vitality is that I cannot be rewarded on more than half my vitality things on my banking as I don't have the full suite. I get an updated message that I qualify for this, I send my details and then get denied, again with no explanation, no reasons, and no guide or Here is what you need to do with this timeline to qualify... [Please note, that the exact same time I get denied this, I qualify for premium credit suits at competitors, so I really am not sure why you can't]. Again, with the vitality rewards and points disappointment continues with ridiculous spending caps to get points etc etc. Simultaneously to this, Discovery Health charges me R2500 plus per month and the only thing they cover is the yearly checkup, which means I have to pay everything else out of pocket for 1 health assessment and 2 psych evals. Basically, R30 000+ a year for the benefit of R1500 worth of benefits... [Don't get me wrong, I love the concept of the promised vitality, also of heath pathways, except that everything needed to be fulfilled in pathways costs ridiculous amounts out of pocket which I cannot afford after paying ridiculous amounts with zero benefit from you]. Then came the premium hikes, again without warning, or any form of communication. Also came the ridiculous unattainable point requirements for attaining vitality rewards. Then came the results of the psych evals and yearly checkup via automated reply prompting me I get a free visit to my GP and other benefits. I go visit my GP, GET CHARGED RIDICULOUS OUT OF POCKET because Discovery denies the claims with ZERO REASON, ZERO COMMUNICATION. I resend the claim asking resolution, AUTO REPLY, nothing else. Two weeks back I get an auto-mail stating I need to login to my Insure account as they have issues. I attempt to login on the link, it says that I do not exist on their profile, I send two separate communications, one via the e-mail request line that I received an auto-reply saying that someone will attend the matter... crickets... The second with the very infuriating and unhelpful auto-bot online, to no avail. Attempting to phone a helpline only cost me about 20 minutes airtime without being connected to a human, so I gave up. BUT without fail you took the payment off my account as per normal, but you are not covering me? How does this make any sense to any version of logic is beyond me. Today at 6:30 I receive an SMS that my Vitality will be canceled today because I failed to update my information. AGAIN, zero prior communication in any way, shape or form. Again, clicking on the link leads to a dead site, and again, the costs of vitality already taken from my account without fail. Furthermore, I am sick, and tired [Literally], and cannot get the medical attention needed to assess what is wrong and how to fix it because I can't afford paying medical aid rates, or any other rates out of pocket because paying the medical aid takes all my money. I cannot get points on vitality because I am not meeting the requirements because I cannot afford to pay the doctors out of pockets to meet said inquiries. I cannot get a hold of a human being at Insure to get to fixing what needs fixing so that I can be insured and assured [which I wouldn't trust anyway given the poor experience so far] Nor can I get the benefits I work hard for, and although I love the banking, I would rather go without if the rest of it is so rotten. So why this review, a desperate attempt to get a hold of a COMPETENT, CAPABLE HUMAN BEING in all the above mentioned so that one of two options can be attained Preferably, this mess gets sorted and I get what I am literally paying through my neck for, or if this is something you are refusing that a human being contact me so that I can successfully cancel all the services and move on elsewhere [which would be sad, but enough is enough now. AND PLEASE NO MANIPULATIVE AUTOREPLY APOLOGIES. Just a human being to help sort things out. That is it! Thanks. P.s. This review will be sent to every part of Discovery services to enhance my chances of getting hold of a response. Also please note, if the only action you take is to send me another useless auto or AI anything you might make a c r i m i n a l out of me yet. Perhaps extreme drastic measures will get a reply.
213 replies
6 months ago
Perhaps extreme drastic measures will get a reply.
I would appreciate a God-created human being to please contact me so that we either sort this nightmare or cancel all my products at Discovery and be rid of it. AND PLEASE NOTE: If I receive one more AI-generated auto reply with zero resolution, or one more link to an *********** AI generation bot I might just become the next statistical prisoner due to endless pain. My journey first started with being forced by the church group which ordained me to have medical aid. At first glance it was rosy, and picking the plan I did which was outside my budget seemed okay and I loved the fact that I could pay extra for Vitality, which was functioning. Along with this, I app**** for a Gold card bank suite, which was denied and only a gold transact account was granted... No reason as to why, just that they will review the possibilities and update me as time goes on. And this I will admit, I enjoy the app, I enjoyed the financial coaching program, and again, paying extra for vitality as I like the vitality program is something I can subscribe to if it does what it promises. Then came the very unfortunate reality that I needed to get a new vehicle as mine was very way past due, naturally, like a fool, I decided on Discovery Insure. It has barely been more than a year, and this is where I am AGAIN. The first crumbling experience was with Discovery Insure. As if having to claim is something Discovery Insure mistaken their clients as the ********s. It took 3 months and multiple reviews, complaints [all just ignored and unresolved to this day] just to get the basic factory replacements [as promised and paid for in my policy] was not enough, barely a month after finally getting the matter partially resolved and deciding to just pay the rest out of pocket due to the INCREDIBLY TERRIBLE INHUMANITY of this, without any notification, communication of any kind my premium skyrocket. This I notice on the debit order gone off as zero other bother was made. Then, I notice, the trackers on all ends of my vitality Health, Bank and Insure, just keeps dropping, no reasons, or absolute bogus reasons. like subtracting points for speeding when driving 60 in a 60 zone, but the tracker marked it as 40.... No way to dispute, no way to correct, NOTHING. Then I get an automated e-mail saying that I need to make an appointment after 12 months to check the tracker etc etc, which I make and drive to their offices where said checks must be done, only to be chased away by one gate security officer and then refused exit by the next. [Complaints and inquiries logged with ZERO resolution] Then starts the chaos with the banking. Fine print on vitality is that I cannot be rewarded on more than half my vitality things on my banking as I don't have the full suite. I get an updated message that I qualify for this, I send my details and then get denied, again with no explanation, no reasons, and no guide or Here is what you need to do with this timeline to qualify... [Please note, that the exact same time I get denied this, I qualify for premium credit suits at competitors, so I really am not sure why you can't]. Again, with the vitality rewards and points disappointment continues with ridiculous spending caps to get points etc etc. Simultaneously to this, Discovery Health charges me R2500 plus per month and the only thing they cover is the yearly checkup, which means I have to pay everything else out of pocket for 1 health assessment and 2 psych evals. Basically, R30 000+ a year for the benefit of R1500 worth of benefits... [Don't get me wrong, I love the concept of the promised vitality, also of heath pathways, except that everything needed to be fulfilled in pathways costs ridiculous amounts out of pocket which I cannot afford after paying ridiculous amounts with zero benefit from you]. Then came the premium hikes, again without warning, or any form of communication. Also came the ridiculous unattainable point requirements for attaining vitality rewards. Then came the results of the psych evals and yearly checkup via automated reply prompting me I get a free visit to my GP and other benefits. I go visit my GP, GET CHARGED RIDICULOUS OUT OF POCKET because Discovery denies the claims with ZERO REASON, ZERO COMMUNICATION. I resend the claim asking resolution, AUTO REPLY, nothing else. Two weeks back I get an auto-mail stating I need to login to my Insure account as they have issues. I attempt to login on the link, it says that I do not exist on their profile, I send two separate communications, one via the e-mail request line that I received an auto-reply saying that someone will attend the matter... crickets... The second with the very infuriating and unhelpful auto-bot online, to no avail. Attempting to phone a helpline only cost me about 20 minutes airtime without being connected to a human, so I gave up. BUT without fail you took the payment off my account as per normal, but you are not covering me? How does this make any sense to any version of logic is beyond me. Today at 6:30 I receive an SMS that my Vitality will be canceled today because I failed to update my information. AGAIN, zero prior communication in any way, shape or form. Again, clicking on the link leads to a dead site, and again, the costs of vitality already taken from my account without fail. Furthermore, I am sick, and tired [Literally], and cannot get the medical attention needed to assess what is wrong and how to fix it because I can't afford paying medical aid rates, or any other rates out of pocket because paying the medical aid takes all my money. I cannot get points on vitality because I am not meeting the requirements because I cannot afford to pay the doctors out of pockets to meet said inquiries. I cannot get a hold of a human being at Insure to get to fixing what needs fixing so that I can be insured and assured [which I wouldn't trust anyway given the poor experience so far] Nor can I get the benefits I work hard for, and although I love the banking, I would rather go without if the rest of it is so rotten. So why this review, a desperate attempt to get a hold of a COMPETENT, CAPABLE HUMAN BEING in all the above mentioned so that one of two options can be attained Preferably, this mess gets sorted and I get what I am literally paying through my neck for, or if this is something you are refusing that a human being contact me so that I can successfully cancel all the services and move on elsewhere [which would be sad, but enough is enough now. AND PLEASE NO MANIPULATIVE AUTO REPLY APOLOGIES. Just a human being to help sort things out. That is it! Thanks. P.s. This review will be sent to every part of Discovery services to enhance my chances of getting hold of a response Also please note, if the only action you take is to send me another useless auto or AI anything you might make a ******** out of me yet.
426 replies
9 months ago
Professional, competent and compassionate service
After horrifying experience from Ireland Visa Desk and Aer Lingus mucking up my travel plans due delays without answers I needed to try and salvage anything from my main flight booked through Travelstart. As I logged in to chat to someone I thought their whatsapp line would only lead to yet another human-less nightmare of bot... but it didn't. The bot connected me with Candice M, and it was such a comforting, professional experience. She referred me to Kouthar from Ammendments to assist me to save a lot of what could have been lost. Both understanding and the company as a whole going to far lengths to assist in fixing and saving what has been easily one of he worst nightmare experiences of my life. I also appreciate Lakin's assistance and followup when their mails did not get through to me. Apart from your competent and compassionate service. It is truly just extra comfort speaking to a human being and getting help from someone with a God-given brain and not a technical bot auto-reply
0 replies
9 months ago
Such a good service experience for me
After an absolute horror show experience at Ireland's processing company I dreaded my Schengen Visa application with TLS so much that I asked a family member to join as emotional support. The new Centurion office was a bit difficult to locate as there are many other buildings with flags etc and no signage yet. I noticed the very stark differences Online Booking: This worked, and the descriptions were clear, also appreciated the option to pay at appointment very much. The staff: Here, every single staff member from the gate security to the office cleaners were friendly, and professional and competent. Every stop someone explained the process, helped walk through my application thoroughly, asking questions, checking things off a list that was set. No surprises. Biometrics was a bit of a wait due to lunch time, but the lady there even cut her lunch short to help keep the lines short. The office space: It was clean and tidy. There were printers to help assist those who did not have all the paperwork. There was a clerk that, man, repeatedly with the same patience and kindness attended to every single person that checked in with the same questions. There were enough seats for anyone that needed to be there, even those just accompanying visa applicants. The offices were warmed up it being winter. Aftercare: I received an automated e-mail within the time I was sitting at biometrics. So when I exited the center I had already received notice that they are taking good care of my application as they understand this is a daunting process. Every three days I received an auto-reminder to not panic, the process is sometimes longer than expected. [I cannot tell you the stress of waiting for 12 weeks on Ireland's zero communication vs Germany's reassurance contrast]. Not even two weeks my application was done, run through their system and my passport returned. I thought getting it would be a good measure, but the same exact kind, professional and friendly service from everyone. Even though there were anxious clients who's process had glitches from the embassy. The staff were calm and compassionate. Payment: Bonus was, not only was the payment of TLS processing fee 40% less than that of it's competitors, the processing cost in office was even lower than the website advised it would be.
0 replies
9 months ago
A heart attack would be less painful than dealing with this company
I app**** for a Visa, got delayed to make an appointment for 3 weeks because of a website error in codes and zero answer to calls [lines just drop dead] and zero replies to any e-mails. When I finally got an appointment, they had a tiny messy office with broken chairs for clients... They were rude and couldn't be bothered to answer a single question. [Rivonia office]. I needed to sign my passport out for my Schengen application [Thankfully Germany uses a different, competent processing company]. Trying to get updates is a nightmare, their website tracking links just pops out errors, they do not work. Phone calls still get put down while ringing. There is no answer to e-mails for weeks. After finally getting a response I get referred to the Brooklyn office to return my passport to the application. Get there, there is no parking. The security is overly aggressive shouting at everyone like they are ********s. The visa office we get directed to isn't visible as it has a sign to a different country on it's door. Then we get shoved out the office to sit on the tiles of a roof outside as there are no chairs and they don't allow people standing inside in the hallways [in the middle of winter, as in 3 July]. When we finally get called into the little crumped office space where there are a few wonky steel benches, we sit and watch the staff hold an office party with the security for about 40 minutes [not lunch time, at 10:00 in the morning which is their office hours]. Finally one of the staff gets annoyed by the people repeatedly asking to be helped. She grabs my passport, chucks it under a counter. When I asked about the safety about my documents she started shouting at me that I am distrustful and must just leave... We are now at 12 weeks in since I app****, no reply, no answers. I need to sign my passport out because my trip starts Monday [in 6 days]. Again, had to phone about 10 times before a rude woman answered that they can't find my passport but I can just go and sit there and they will look for it then... Just not a single ounce of professional, or humane interaction.
53 replies
11 months ago
General Healthcare experience
I truly appreciate the Vitality and care options of Discovery Health. The interactive personal health pathways, and the ability to track my journey is changing the way I view my health and health insurance. Looking forward to completing my steps and being rewarded for them.
58 replies
13 months ago
I tried to give the benefit of the doubt, but zero help. AND ALL THE FALSE INFORMATION!
So, 14 days since my vehicle was victim to theft, and all 4 wheels have been ******. 11 Days since my first complaints because my case manager did not do anything until the complaints was lodged here. 11 Days since ZERO reply with feedback from Discovery insure on my complaints, and literally 1 auto-generated reply from my case manager [stating that my vehicle that went to a supplier/service whatever that was taken in for WHEEL REPLACEMENT is now awaiting STRIPPING, PANEL BEATING and PAINTING [Please, am I crazy or do you notice the difference?] 11 Days, still waiting for the false promises from my case agents to send me the details [the invoice for service, the parts ordered, the actual amount that they estimated, STILL NOTHING BUT FALSE PROMISES 11 Days without reply or reason from this platform's promises that I as a customer is "important" and the case will be addressed and I will be contacted with a resolution. NO REPLY I was patient for 3 days when your service company could not fetch up the vehicle because they didn't have a working tow truck, I was patient when they showed up with wrong temp wheels as a plan B [Not understandable since I sent ALL the specs from the Dekra report when car was bought, and the tire replacement I did just after we buying the vehicle to my case manager, and your servicing company and the manual which is also inside the vehicle to no avail.] 9 Days ago They fetch my vehicle with another set of temp wheels after I have to phone and follow up and be falsely informed that they are sending the tow truck withing 30 minutes... [Why lie repeatedly?] I have been switched from a Katelyn, which went the extra mile, to a Janice, who gave me false information, and then not a soul until I had inquired repeatedly an Esleey.... First, the excuse was they couldn't follow up with suppliers the first 4 days because they couldn't get the vehicle to their workshop. Monday, AGAIN false information, and all of a sudden they did not order tires yet, and cannot find tire for the vehicle. Today, Tuesday, I phone for an update: THEY HAVE THE WRONG RIMS AND TIRES! No access to the app, No response to get hold of the case manager, who if they bothered to to what I requested this would not happen 14 days in. This is my last request to speak to an actual human who will sort this out, because now my vehicle is at a shop, hell knows where, with people doing hell knows what to it, with NO solution, and my half a month into insurance hell because I trusted Discovery Insure and you pay no mind. Who is taking care of the costs of the therapy to deal with the TRAUMA of this ordeal! Are you paying for that? Are you paying my travel expenses for what looks to be MONTHS on end now as keep deliberately giving bad service? I guess at 11:00 am I am contacting the Onbudsman, perhaps he will
53 replies
13 months ago
Very disappointed experience. Worst even since nothing is happening in 3 days.
Joined Discovery Insure on my first insurance ever on a vehicle. The reason because they seem to have better ratings than most, but having a terrible time and at this stage will seek a different insurance provider! The promo line, and the sales pitches are always ****, but upon reading reviews of this company I joined their base with short-term insurance on my vehicle bought on a loan. On March 12th I had the misfortune to waking up to the reality of all 4 my vehicle's wheels [tires and rims] to be ****** off the vehicle. Contacted the police, proceeded to attempt to log a claim... The app doesn't work. Proceed to phone and hold for an operator, the agent assisting me refusing to book an assessor because: "Why can't I just drive the vehicle for an assessment at my preferred service provider?" I explain I don't know service providers, and [common logic?] The vehicle now HAS NO WHEELS due to theft. I get a claim number and am falsely reassured I will be contacted with information on how to send photos of videos online. I receive an e-mail that a Tebogo will contact me and is handling the case [Zero contact with this person up to date!] I attempt to log into the claim to provide photos and details on the claim and situation, App just closes down saying that the claim is unavailable. I get phoned during the rest of the day 4 times by different persons from different companies and persons trying to confirm if the car just can't be driven to an assessor. I explain 4 more times THAT THE VEHICLE CANNOT DRIVE BECAUSE THERE ARE NO WHEELS! Each promising that someone will contact me by day-end to get the pictures etc since the app is not working. I wait all day, no communication, no one shows. 13 March 2025 After 10 another phone call from an assessor comes, also explaining to me that they are situated 3 km from my home, can I not just drive the vehicle there as it would save time... Again I explain. Assessor explains that he will immediately complete the assessment and suggest a panel beater [Strange as the wheels needs replacement], but lies to me saying the agent will contact me as soon as the assessment is in as I would have to request the assessment to also assist in getting quotes. Again, I attempt to login to the app and get kicked out. I email information to the contact details provided, not even an auto-reply... Zero communication. It is now 14 March. Even after explaining to everyone involved that the situation is urgent, the vehicle is blocking other vehicles that were also damaged and need repairs in the incident NOTHING. I attempted to login online to see if I could get access to information there as not replies online and still no access to the app, or proper assistance on the whatsapp line [only a link to the app that does not work] The online claim object only has a RIDICULOUS amount stated on the claim for access ZERO claim details, ZERO statement of what they are actually clearing the claim for. NOTHING - just a excess payable amount.... This is the first time in my life having to pay insurance, but surely, it should not be how a client/customer is treated. You falsely state you make work of claims immediately and are accessible but I have only experience of a lack of care for customers!
424 replies
Review Distribution
5 Star
6 (20.689655172413794%)
4 Star
3 (10.344827586206897%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
20 (68.96551724137932%)