TM Electronics – Failed Repair and Misdiagnosis of Samsung S22 Ultra

I am extremely dissatisfied with the service I received from TM Electronics in Durban regarding my Samsung S22 Ultra.

After a recent Samsung software update, my phone began experiencing serious system issues – frequent app crashes, system UI errors, and processor faults. Samsung advised me to take the device for a free assessment, and the nearest service center was TM Electronics (a 1.5-hour drive from me).

I drove there, booked the phone in, and later received communication that the repair would cost between R2100–R2300, which Samsung agreed to cover. I was then informed that parts had to be ordered, and after 20 days of waiting, I drove back again to collect my device.

To my frustration, the problem was never fixed. On my way home, as apps reinstalled, the exact same errors and crashes started happening again. To make matters worse, the repair notes reflected that I had reported “internet issues,” which is completely false. My phone never had internet issues – it had system stability issues. This means TM Electronics misdiagnosed the problem, ordered the wrong parts, and wasted over 3 weeks of my time, not to mention two long trips to Durban at my own expense.

This is unacceptable. A service center trusted by Samsung should not be misleading customers with incorrect assessments and returning devices still broken. I have effectively been without a working phone for almost a month, and the inconvenience, time, and costs I have incurred are on me because of their incompetence.

I expect TM Electronics (and Samsung) to take accountability, redo the assessment properly, and repair my phone correctly at no further cost or inconvenience to me. Anything less is unacceptable after such a poor experience.