Evidence of Misuse of Vehicle and Damage – Lack of Accountability by To Anywhere Carriers

I entrusted my vehicle to To Anywhere Carriers (TAC) and have experienced serious misconduct and non-compliance at two of their branches:

Umbogintwini (Durban) branch: My vehicle was *******ly used by TAC staff to charge other vehicles, without my knowledge or consent. This misuse is fully captured on video footage which I shared with their staff members including Marius Van Zyl, the Risk Manager.

At Cape Town branch my car video footage shows vehicle damaged while under TAC’s care which caused mechanical damage to my vehicle.

Despite immediately reporting both incidents and providing TAC with the required evidence, their Risk Manager, Mr. Marius van Zyl, has failed to conclude the investigation or accept accountability. He ignores my calls and emails regardless of his initial promise to look into the matter and give feedback.

Key concerns:

Misuse of client property: Using a customer’s vehicle for unrelated purposes is *******, unacceptable and a breach of trust.

Failure to conclude investigation: Even after receiving video and photographic evidence, TAC has not provided a final outcome.

Poor communication and transparency: Promises of feedback have not been honored, leaving me with no finality for weeks.

Non-compliance with accountability standards: TAC has not demonstrated reliability, integrity, or corrective action in dealing with this matter.

I request that TAC:

Provide a formal written conclusion to this investigation without further delay.

Accept full liability for the misuse and damage caused by their employees.

Outline and implement corrective measures to prevent future misconduct.

Until this is resolved, I cannot recommend TAC as a trustworthy or professional service provider. Customers need to be warned about this conduct before entrusting them with their vehicles.