DD
Davi D
Active since Apr 2011
17
Reviews
0
Industries
Reviews
17 reviews7 months ago
FNB Insurance Rejects Valid Claim and Failure to Support Loyal Client
Back in July, I lodged a claim (RMO27800, Policy P1191419/03) after my car was damaged by a courier during transit. I provided FNB Insurance with DVR footage, proof of recent engine rebuild, recent vehicle maintenance repair records, and correspondence showing the damage occurred in the courier’s possession. Despite this clear evidence, FNB rejected my claim on engine damage citing “wear and tear” and has since ignored my detailed dispute correspondence and follow-up. After escalating to the complaints department, I was told to wait 45 working days for a review. Meanwhile, it has already been almost 2 months without my car. The repairer confirmed partial repairs are complete but that the car remains unusable until FNB decides on the low compression issue on the engine, which was directly caused by the accident. FNB appears to be a good bank if the relationship serves them well but when it is time to show up as a decent service provider, they are proving to be a total failure. I have been with FNB for over 9 years and hold multiple products with them, yet this lack of responsiveness and sensitivity leaves me questioning their integrity and commitment to clients. I am now strongly considering moving all my banking products and insurance away from FNB unless this matter is urgently resolved.
53 replies
7 months ago
Evidence of Misuse of Vehicle and Damage – Lack of Accountability by To Anywhere Carriers
I entrusted my vehicle to To Anywhere Carriers (TAC) and have experienced serious misconduct and non-compliance at two of their branches: Umbogintwini (Durban) branch: My vehicle was *******ly used by TAC staff to charge other vehicles, without my knowledge or consent. This misuse is fully captured on video footage which I shared with their staff members including Marius Van Zyl, the Risk Manager. At Cape Town branch my car video footage shows vehicle damaged while under TAC’s care which caused mechanical damage to my vehicle. Despite immediately reporting both incidents and providing TAC with the required evidence, their Risk Manager, Mr. Marius van Zyl, has failed to conclude the investigation or accept accountability. He ignores my calls and emails regardless of his initial promise to look into the matter and give feedback. Key concerns: Misuse of client property: Using a customer’s vehicle for unrelated purposes is *******, unacceptable and a breach of trust. Failure to conclude investigation: Even after receiving video and photographic evidence, TAC has not provided a final outcome. Poor communication and transparency: Promises of feedback have not been honored, leaving me with no finality for weeks. Non-compliance with accountability standards: TAC has not demonstrated reliability, integrity, or corrective action in dealing with this matter. I request that TAC: Provide a formal written conclusion to this investigation without further delay. Accept full liability for the misuse and damage caused by their employees. Outline and implement corrective measures to prevent future misconduct. Until this is resolved, I cannot recommend TAC as a trustworthy or professional service provider. Customers need to be warned about this conduct before entrusting them with their vehicles.
0 replies
23 months ago
Surprising Disregard for Trusting Customers
<div>I am appalled by the way this business handles its trusting customers. I ordered side skirts for my BMW F33 and received a poorly-made carbon fiber product that didn’t fit my car, had subpar paintwork with veins, and was of very poor quality. Although I could have ordered from another company, I chose to support a local business. Upon receiving the unsatisfactory product, I immediately sent a video and explained that it wasn’t acceptable. They insisted I accept another option, which also did not meet my requirements. Now, they are not responding to my WhatsApp messages or answering my calls. Additionally, I paid double the price for the incorrect product, and I also had to pay for the Uber package myself. The person managing this business clearly lacks business etiquette and customer service capabilities and is clearly driving this business into the ground. I will be pursuing legal action as I am tired of being ignored and receiving no response to my messages and calls. This will ultimately cost them more than the money they are currently trying to take from me.</div>
0 replies
47 months ago
Great Service... Promise kept
Excellent service, they deliver on promises and I will use them again... Goods were delivered earlier than I had expected and in good condition.
0 replies
53 months ago
TAC Service is Beyond Disappointing
I left my car a week ago for transportation from Bellville to Durban. When I called this week to confirm the ETA that they had promised so that I could finalize my arrival plsns to Durban, they didn't even know where my car is. They could not even confirm if my car left their premises in the first place. Their employees who do bookings don't know what's going on either and they referred me to their manager who is basically impossible to get hold of as she doesn't answer the phone and messages. As it stands, I need to confirm my travel itinerary but I cannot due to no information available on when my car will arrive, or if it even left for it's destination. What kind of a service is this? Rather pay more for a good and professional service than this. Definitely not worth the risk.
53 replies
53 months ago
Very Disappointing and Inconsiderate
I have been a member of Transunion since 2009 and recently I sent a paid up Letter to them right at the beginning of the month with all documentation required to update their score but they still don't bother to do an update on my credit profile as it is still showing No Score I have called several times and their contact center personnel keep telling me the incorrect information that they are awaiting Nedbank to send instructions that the account is paid up, despite the letter sent to them as proof. I followed up with Nedbank and it was confirmed that the instructions were sent to all Credit bureaus. Only Transunion is refusing to update my score as all other Credit Bureaus did this within 48hrs. Despite having been begging them for this update as it is delaying my son's hospitalization, they just don't care and rather concerned about the regulation requirement for which they have 21 days to do the update. What kind of a company is this, very inconsiderate and condescending against those who need them the most during critical times.
53 replies
54 months ago
Experian is Too Arrogant to Cooperate - Worst Service Ever
What really does it take to get a response from this company. I don't think this company deserves to hold consumer data as they seem to be so absent on engaging with consumers on disputes, let alone updating consumer records. It's been a week now since I sent an email and have been calling customer care and head office numbers and no response to either of the aforementioned. No response to mails and calls get dropped after minutes of holding on. I sent you information requesting the update required on my profile with all necessary documentation, you conveniently ignored all my emails. Other Credit Bureaus have been so helpful and efficient in updating my profile (some even did a same day update) but it seems like Experian is very arrogant to understand that updating my credit profile is of utmost importance currently for me as they are the only credit bureau holding incorrect information. Are you aware that you are affecting/preventing the ability of my son to go for Hospitalization? Please advise what else I should do now as I am desperate that you have the correct information on my profile the soonest.
106 replies
66 months ago
Absa Not Taking Clients' Requirements Seriously
I settled my Absa card a few months ago and I asked for a paid up Letter, which was sent after a few weeks which was already very late. However, when the letter was sent, it had an incorrect account number which deemed it useless. I notified Absa about this and I have since been sent between departments to get this rectified and it has never been resolved to this day. Can someone at Absa please assist with this as this is not my fault that someone at Absa wrote the wrong information. I have written to Absa complaints, called the call center, sent emails and am not sure what to do anymore. This should have been treated with the urgency it deserves as the fault emanates directly from Absa. The above is the very reason why I want to leave Absa fully in the first place, they lack attention to detail and don't seem to take customers seriously, if at all.
56 replies
69 months ago
Credit Card Settled&Closed But Still Charged
Dear Absa I settled your credit card in full based on due amount given by you and I also have a paid up letter for the settlement as proof. To my surprise on July the 3rd, I got a statement showing I am in arrears due to interest you added after I settled the card. I called Absa and I spoke to Pulane who said it is a system mistake and this amount will be written off immediately and there would be no more statements nor cumulative interest further. Today again, on the Aug the 3rd, I received a statement with the amount in arrears but doubled from previous statement, meaning its accumulating further interest and note that this is also a negative reflection on the credit bureau. Clearly this is unacceptable and also a clear sign that your customer care consultant does know what she is doing in this regard as this is still going on, in spite of her promise to close this issue with immediate effect. How will Absa clear the arrears record which is false negative on credit bureaus? Can you please assign this matter to a competent person who knows your systems and able to follow up on this matter thoroughly and failure of which I will follow a legal route. I need this amount written off asap and the proof of such action of closure, thereof. The above experience is an epitome of the very reason I left Absa, several incompetencies around solving any basic problems at hand
53 replies
70 months ago
Faulty Goods: Refund/Replacement Refusal
I am so disappointed and disgusted by Makro Cape Gate for the way they disregard consumer rights on the faulty goods they sell to them. I bought a Goxtreme Rebel camera about a month and a half ago so that I can use when I get my mountain bike. I then bought the mountain bike recently and started using the camera. I was so disappointed by the fault of the battery on this unit. It did not charge to full charge and upon switching on for use, the battery immediately drops to one bar and after 30 mins of use, the battery showed low indicator. Due to the fault, I then brought this camera back to Makro Cape Gate on the 12th of July 20 so that I can buy an alternative unit or get a refund. The staff there plainly denied me these options and said this will be taken for repairs for more than 21 working days. Repair a faulty battery life? Clearly this Makro has no regard for consumer rights as clearly stated in the CPA whereby if the unit doesn't fulfill the purpose for which it is intended (within 6 months), it should be refunded, exchanged or repaired depending on what the customers chooses. I don't want this unit and I need my money back or an alternative unit and I will not wait for 21 days because I bought it for a planned use within a specific period of time. I need to urgently get my refund or replacement and stop treating your customers the way you do at Cape Gate because we buy from you due to some level of trust in your perceived integrity, but clearly this is not what you stand for.
158 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (17.647058823529413%)
1 Star
13 (76.47058823529412%)