Togalab charging for services they are failing to provide.

I went for tests which I was informed take 3-4 weeks to come out. It's been more than 4 weeks and they are just mute. I was assisted by Salome Michaels and I have to push her to find out what's the cause for the delay. I paid in full for the service but they are not doing their work. This is totally unacceptable.