Renault tokai

Worse experience I have ever had. I will not recommend anyone to use Renault Tokai. My car was towed in on the 26th February with a clutch issue it was a Friday afternoon and got a reference or incident number which means the car was received/acknowledged, I thought that I should count the Friday as it was late afternoon and took it that Monday will probably be the day feedback is received or atleast a update but nothing and since then I did not receive a single update from Tokai multifranchise I needed to call every single day using my personal resources, promises were made to keep me informed which I received a call 1 out of the 10 times. It's been 11 days and I am still not aware what transpired in the inspection of the vehicle if one even took place. Your service's is horrendous and leaves alot to be desired the reception girl Amber tried so hard to assist even thou her role limits her access.