Terrible products!

Good day,

My husband purchased a Tommy Hilfiger watch on the 11th of February at Truworths Canal Walk. End of June I noticed that one of the stones was turning brown and the watch stopped working. I took the watch back to Truworths Canal Walk so that I can get it fixed, still its still under warrantee. Well, I booked the watch in on the 24th of June and received the most horrible service from Truworths Canal Walk you can imagine. They do not answer their phone, and the one time they did answer the phone, they were of no help! I called and spoke to the lady who answered, I explained to her that I missed a call (as I work, and my phone is on silent – also the first time they called me during the entire time) – this was on the 17th of July. I told her that I am awaiting feedback regarding my watch and can she please check for me. She said the fine jeweller is on lunch and will contact me after lunch. He never did. Eventually on Saturday I decided to drive through to Canal Walk to find out what is going on since they do not answer their phone (screenshots attached). When I got there once again no one could help me, but the lady said I must speak so Nafeesa, she is on lunch, but I must come back in half an hour. So, I did. I explained to Nafeesa the situation and advised that I missed a call and I suspect that my watch is back at the store can she please go check at the back – her response – she doubts it will be back because it has not been 6-8weeks since I booked the watch it. Non the less, Tuesday(23rd of July) I went to fetch my watch (after they phoned on Monday) and found out my watch was back at the store last week already! If Nafeesa was less useless and actually wanted to assist me it would have saved me another trip to Canal Walk since it was indeed ready, as I suspected in the first place. We would also then saw that the watch was indeed not fixed! The watch is still not moving. Truworths have send the watch back to them a second time early July already (I think it was the 8th) because Tommy Hilfiger sends the watch back and without it working. The lady that assisted me today advised that she send the watch back AGAIN. I told her that that’s not going to happen since I am not going to drive to Canal Walk AGAIN! I do not live close to Canal Walk. I must waste my fuel and airtime for **** service. I told the lady that I will rather take it to another jeweller to get the battery changed to see if that is what’s wrong. Now I want to know, did Tommy Hilfiger even open the package to see the watch is still not working or what? SAYING I AM VERY DISSASIFFIED IS AN UNDERSTATEMENT. I gave my watch in with the box and everything how I bought it, then when a received my watch back the box was missing and the lady had to give me a new one.

I have not taken thr watch to another jeweller yet as I want to return the watch and I expect a full refund.

I want feedback regarding the situation ASAP from TRUWORTH AND TOMMY HILFIGER (FOR SUCH A BRAND YOU REALLY DO SELL **** QUALITY PRODUCTS).