1 reviews | Active since Member
I bought a 2018 Toyota Fortuner 2.4 GD6 which was delivered to me in Mankweng around Polokwane on the 10 May 2023 from the said dealership based in Randburg, approximately +-370 away from me.
When I took over the car after signing their contractual papers at Jaquar Land Rover in Polokwane on the above said date it was on +-68 809km. I have been driving the car without any problem until on the 23 September 2023 I started feeling some vibration when applying brakes. I took the car to my nearest Limpopo Toyota dealership to check for me the problem and they said the car need to have the disk skimmed and install new brake pads. I then contacted Tommy Martin Eagle Canyon and spoke to Earle Austin(DP) (011) 794 1023 / 082 492 6059 about the said problem on my car as I feel I cannot start paying for things like brake pads or disc after having the car for less than 5 month and driving for also less than 5594km since the car is on 74 402km currently. To my surprise I got an email from a certain Vivion Smith from the same company telling me that I have to pay for the car to be fixed while the DP on the other side told me he was busy with the investigation of what could have caused the brake pads and disc to be damaged, which he got from Limpopo Toyota dealership! After getting the report Earle Austin told me through the email which I'm having it on my email that they cannot pay for the car to be fixed and I'm supposed to pay for it. My question is the car started giving me this vibration problems on the 23 September 2023 which is less than 5 month and I only managed to have time to take it to Limpopo Toyota Polokwane on the 10 October 2023 while the KM I have driven are below 5594km what does the consumer protection act say? I am being told that I have signed to confirm that the car is in good state yes which was signed not explaining to me that it includes talking about things like brake pads as I don't think there is anyone who check for the pads when buying the car. We only check for tyres, battery, windscreens, hooter, scratches, odometer, not the brake pads as for the once of Toyota Fortuner are hidden to have a clear view! I am gonna pay for the car so that I can get it back as it is my mode of transport but would appreciate if you can help me to have this Tommy Martin Eagle Canyon pay me back my money for fixing the car as it is daylight *******. I remember when I was purchasing the car I was even telling them to make sure that they must replace whatever is about to be warnout so that I don't have to fix or buy anything for the car immediately after buying it which is there on their recordings when I was talking to their sales person Katlego. I even have that conversation on whatsup I was communicating to him a day or 2 before he delivered the vehicle.
The disc and pads were almost warnout by the time they sold me the car and I am not a bad driver which my tracking device can attest to that as the car is having a car racking unit which is monitored on the app. I do have emails and whatsup conversations with Earle Austin(Dealer Principal) , Vivion Smith sales manager (rude guy) and Katlego (sales person) if you might need them.
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