SM
Sol M
Active since Jan 2022
8
Reviews
0
Industries
Reviews
8 reviews13 months ago
Poor service rendered
Good day Since I wrote the below query with Miway, to date I only received acknowledgement of my complain and no further feedback! See the copied screenshot from my complain logged on the 12th March 2025:- Bad service during claiming process on home content I had an insurance policy # **********28 with the above institution for car and home. My borehole pump stopped working and tripping electricity whenever I tried to switch it on. I called my local electrician whom after checking he found that the pump needs to be replaced as it was damaged. I logged a case # C********** which I was told within 7 days the issue would be resolved. After 7 days the issue was still not resolved and the second assessor was sent to my house to make a report! I then on my own bought the pump and called the electrician who installed and started having water again as I could not wait. The total cost for me was R3790.60 which I submitted to the insurance for refund and to my surprise I was told that the amount is within their R4 500! My query now is why are they saying that while they did not include the amount they got charged by the 2 assessors which they sent to my house as they were also billed for the same borehole. I have requested the 2 invoices from their assersors to get to the total cost but to no avail! They cannot only count my expense and exclude what their 2 assersors charged them as it is also part of all the invoices for the borehole pump. Another thing is their assersors said it's an electrical fault which my electrician said it is not as the pump is having a whole meaning it can be anything including a stone damage from underground as all the electrical cables does not show any burning sign! So please assist me in getting my full refund as the money must include all expenditures since even their assersors exoence was to get report for the damaged pump. I was even surprised about their excess of R4 500 for such contents as it is even much higher than the house excess R2 200 itself! The lady who was assisting me Kelebogile at fiart said I must confirm my banking details for a refund and then immediately within the same call changed and said there is no refund as the assersor said it's an electrical fault and the excess for electrical fault is R4 500 and my expenses are R3 790.60 while excluding the same assersors invoices!
53 replies
13 months ago
Bad service during claiming process on home content
I had an insurance policy # 106945128 with the above institution for car and home. My borehole pump stopped working and tripping electricity whenever I tried to switch it on. I called my local electrician whom after checking he found that the pump needs to be replaced as it was damaged. I logged a case # C1972009 which I was told within 7 days the issue would be resolved. After 7 days the issue was still not resolved and the second assessor was sent to my house to make a report! I then on my own bought the pump and called the electrician who installed and started having water again as I could not wait. The total cost for me was R3790.60 which I submitted to the insurance for refund and to my surprise I was told that the amount is within their R4 500! My query now is why are they saying that while they did not include the amount they got charged by the 2 assessors which they sent to my house as they were also billed for the same borehole. I have requested the 2 invoices from their assersors to get to the total cost but to no avail! They cannot only count my expense and exclude what their 2 assersors charged them as it is also part of all the invoices for the borehole pump. Another thing is their assersors said it's an electrical fault which my electrician said it is not as the pump is having a whole meaning it can be anything including a stone damage from underground as all the electrical cables does not show any burning sign! So please assist me in getting my full refund as the money must include all expenditures since even their assersors exoence was to get report for the damaged pump. I was even surprised about their excess of R4 500 for such contents as it is even much higher than the house excess R2 200 itself! The lady who was assisting me Kelebogile at fiart said I must confirm my banking details for a refund and then immediately within the same call changed and said there is no refund as the assersor said it's an electrical fault and the excess for electrical fault is R4 500 and my expenses are R3 790.60 while excluding the same assersors invoices!
53 replies
16 months ago
Refer a client for R1000 a ****
My insurance policy number MT414588143 Momentum Insure client referral a **** This guys I gave them my friend to switch from his car insurance to their insurance with a perception from them that after 3 installment deductions I will be paid R1000 and up to date my friend paid his 4th or 5th installment if not mistaken and I being runned around without any payment! For this referral there is no feedback as to why the R1000 is still not paid and I just came to realise that this is happening for the 2nd time! The latest referral I gave to their agent Kelly Dayanand which I'm having correspondence with her telling that I will get my R1000 somewhere in October or November but I am still waiting. Referred client name: Kganyago KT, contact 072 707 8152 and I would also share ID number if needed. The previous client is also my friend which I submitted to their other agent Elsie Mothapo but I was not paid and told there are no records showing that is my referral which if not sure why can't they confirm with the client? Referral name Komana/Legodi SR, contact 078 141 5248 / 060 692 1581 Please assist me with getting what belongs to me. The other thing is that they don't give the terms and condition of their payout until you submit a client as with my brother Kgasago SB, 078 967 6284 I was told when I enquired that I won't be paid since he took only one product of 1 car! So I have been sending leads or referrals to this institution without any payment as sold on their adverts! I want my money so please assist in getting my payment and addressing this issue not to happen to someone as it is now over 5 month client being covered but I'm not being paid!
56 replies
27 months ago
Suzuki Polokwane under BB auto Polokwane horrible service!!!
I took my car 2023 Suzuki Celerio 1.0 FWR773L to Suzuki Polokwane at 91 Landros Maare Street which is under BB auto Polokwane on the 13 December 2023 with mechanical problem whereby they informed me that it will need a new glutch kit and realise bearing which will cost me +-R11 500 to be fixed. I paid a deposit of R8000 as that was what they wanted for the car to be fixed and on the 02 January 2024 they called me to come with the balance to pick up the car as the technician was done fixing. I only managed to get there the next day on the 03 January 2024 whereby I paid the balance and took the car. Just by driving around their shop I fortunately had to switch the car into reverse gear but the gear was making that funny sound as if I'm unable to drive and had to immediately take the car back to Suzuki Polokwane for them to look into the problem. After the technician checked the car since he was also unable to switch the gear into reverse he came back to tell me that I have to leave the car as it seems there is a factory fault with the glutch kit they installed into the car.! Even today the car is still at Suzuki Polokwane whereby everytime I am the one to do follow ups and be told that the issue has been escalated to Suzuki auto SA whom are to give feed back, I don't know until when will the car be there at their workshop while I am monthly paying for the car instalment without serving me any purpose! Why do I have to suffer this long because Suzuki auto SA could not urgently communicate or approve the claim from Suzuki Polokwane for them to go ahead and fix my car as I have paid in full the amount they wanted? The only time I get any feedback is if ever I do follow up through their whatsup number as I always call in to speak to their Suzuki Polokwane service person by the name of Chris and will never get a return call from him! Please assist me with this as I now feel like I will even end up being short serviced on the car which makes me to no longer have interest of the car as I am already paying for the glutch kit within a year! I even asked the person who was assisting me at Suzuki auto SA the other day if it is not the issue with the model's glutch kit and I was told that they will look into it and come back, I am still waiting to date! I'm currently struggling to get to work daily since I don't have another car to drive to work while I have a car idling at Suzuki Polokwane without knowing when it will be fixed.! I'm not sure what to do now as I am paying R150 single to get to their shop, just to be told come next time as the car is not fixed. Please help.....
0 replies
31 months ago
Two Mountains must fall, must fall!!!!!!
Since the 5 June 2023 I have been waiting for Two Mountains to pay my funeral claims on two policies TU248928 and TU126844 I have with them. Everytime you follow up on the claim I'm told that the documents are not yet received I have to resubmit to a different email which I think I could have submitted to +-8 different emails without success until I took the matter to fais ombudsman whereby I am now stuck cause even the lady at Ombudsman (Nonhlakanipho) is no longer returning my calls or emails. Ombudsman reference number fais-46188- 23/24 LP1. The last time I ended on submitting the documents to Nonhlakanipho and CC Patronella Modillane at Two Mountains but still no feedback whatsoever, I'm now frustrated and not sure what is my next move as I need my money. The other policy I was paying an instalment of R320 until January 2023 but got an update of an increase to R346 from February then somewhere in March I got another update of an instalment increase to R1320 thats when I stopped paying as I wanted to understand why so many increases but unfortunately my dad passed away on 2 June 2023 while I am being told the policy lapsed on the 7 June 2023. Meaning the policy lasted 2 days after my claim so my claim is valid and must be paid. Like I have recommended with ombudsman this institution must be liquidated and have people's claims be paid. I am not sure why they still operates while they cannot pay their bills!
131 replies
31 months ago
Tommy Martin Eagle Canyon Dealership it's a ****!!!
I bought a 2018 Toyota Fortuner 2.4 GD6 which was delivered to me in Mankweng around Polokwane on the 10 May 2023 from the said dealership based in Randburg, approximately +-370 away from me. When I took over the car after signing their contractual papers at Jaquar Land Rover in Polokwane on the above said date it was on +-68 809km. I have been driving the car without any problem until on the 23 September 2023 I started feeling some vibration when applying brakes. I took the car to my nearest Limpopo Toyota dealership to check for me the problem and they said the car need to have the disk skimmed and install new brake pads. I then contacted Tommy Martin Eagle Canyon and spoke to Earle Austin(DP) (011) 794 1023 / 082 492 6059 about the said problem on my car as I feel I cannot start paying for things like brake pads or disc after having the car for less than 5 month and driving for also less than 5594km since the car is on 74 402km currently. To my surprise I got an email from a certain Vivion Smith from the same company telling me that I have to pay for the car to be fixed while the DP on the other side told me he was busy with the investigation of what could have caused the brake pads and disc to be damaged, which he got from Limpopo Toyota dealership! After getting the report Earle Austin told me through the email which I'm having it on my email that they cannot pay for the car to be fixed and I'm supposed to pay for it. My question is the car started giving me this vibration problems on the 23 September 2023 which is less than 5 month and I only managed to have time to take it to Limpopo Toyota Polokwane on the 10 October 2023 while the KM I have driven are below 5594km what does the consumer protection act say? I am being told that I have signed to confirm that the car is in good state yes which was signed not explaining to me that it includes talking about things like brake pads as I don't think there is anyone who check for the pads when buying the car. We only check for tyres, battery, windscreens, hooter, scratches, odometer, not the brake pads as for the once of Toyota Fortuner are hidden to have a clear view! I am gonna pay for the car so that I can get it back as it is my mode of transport but would appreciate if you can help me to have this Tommy Martin Eagle Canyon pay me back my money for fixing the car as it is daylight *******. I remember when I was purchasing the car I was even telling them to make sure that they must replace whatever is about to be warnout so that I don't have to fix or buy anything for the car immediately after buying it which is there on their recordings when I was talking to their sales person Katlego. I even have that conversation on whatsup I was communicating to him a day or 2 before he delivered the vehicle. The disc and pads were almost warnout by the time they sold me the car and I am not a bad driver which my tracking device can attest to that as the car is having a car racking unit which is monitored on the app. I do have emails and whatsup conversations with Earle Austin(Dealer Principal) , Vivion Smith sales manager (rude guy) and Katlego (sales person) if you might need them.
0 replies
42 months ago
Worst service and claim rejected after 26 days of daily calls!
I am having a select warranty with booster cover on it with this company but when I made a claim for my car turbo charger to be replaced the claim was rejected with reason being wear and tear as the car did not do 10 000km as yet! How is the car gonna do 10 000km within a year while I am not always available and even if I am available my work place is less than 7km while the service book shows that the car is serviced yearly whereby since I got the car it never been service with mileage above 10 000km a year? The car did around 7 000km+ since I took over their policy which I feel they were supposed to pay but they said wear and tear! Their claim process is also a mess as the only time they spoke to me was when they rejected the claim all the time I have been communicating with the poor dealership which was always told the email or photos were never received! When you hear this name MVIA calling to sell any product to you just report it to popia cause the don't even abide by popia act.
0 replies
52 months ago
Funeral claim still not paid after day six(6th)
Since I made funeral claim on policy on the 06 Jan 2022 to date, I never received any communication or update. When they recruit us they say claims would be paid in less than 48 hours but here I am on my 06th day!
212 replies
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8 (100%)