TM
Tommy Martin Motors
Unclaimed Business
TM
Tommy Martin Motors
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(50%)
1(50%)
5(0%)
4(0%)
3(0%)
2(50%)
1(50%)
Frequently Asked Questions About Tommy Martin Motors
Tommy Martin Motors has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Tommy Martin Motors across 46 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZN
Zingisa N
1 reviews | Active since Jan 2020
9 Dec 2025, 06:13
Tommy Martin Eagle Canyon
Jeez, if you know what is good for you stay away from Tommy Martin Eagle Canyon under new management otherwise you'll be **********. I just received the worse pathetic service ever in my life which I'll still take up with Isuzu Head Office because I can't let this lie down.
Helpful (0)
|Replies (0)ZN
Zingisa N
1 reviews | Active since Jan 2020
9 Dec 2025, 06:13
Tommy Martin Eagle Canyon
Jeez, if you know what is good for you stay away from Tommy Martin Eagle Canyon under new management otherwise you'll be **********. I just received the worse pathetic service ever in my life which I'll still take up with Isuzu Head Office because I can't let this lie down.
0
Replies (0)MN
Msizi N
1 reviews | Active since Jan 2020
26 Sept 2025, 19:33
Horrible service from the service department
I cannot believe the horrible service I received today from their service department, I took my car in I was there at 7:45, left the car and told the ladies to call Wesbank for authorisation, I have been servicing my car at Tommy Martin eagle canyon for the past 6 services and had no issues at all, they normally call me around 13:00 to update me on when the car will be ready , To my suprise today, I did not get any phone call, at 15:45 l decided to Uber myself to the dealership ,only to find that my car has been parked the whole day and no service was done to it, What makes it worse is that the service advisor lady **** to me when I walked in and said she could see that the car had been serviced and was about to be probably washed, so I sat until I grew impatient and demanded feedback, by that time it was already 17:00, that's an hour of no feedback, only for the lady to tell me that my car will only be serviced and ready by (next day) Saturday or I can wait for a technician to quickly service it, meaning it would be ready by 18:00 l sincerely rejected and asked her why did she not communicate this to me "the whole day" and she said she thought she had it all covered" She told me that there were complications with Wesbank, but again why not communicate with me for a whole 8 hours, Long story short ,l took my car unserviced and I have decided to look for an alternative ISUZU dealership that's not under the supergroup, I will rather take it far. Service and communication is critical for me. I do not want them to resolve this, they already ruined my weekend, I will not be driving to KZN because of their mess up.
Helpful (0)
|Replies (0)MN
Msizi N
1 reviews | Active since Jan 2020
26 Sept 2025, 19:33
Horrible service from the service department
I cannot believe the horrible service I received today from their service department, I took my car in I was there at 7:45, left the car and told the ladies to call Wesbank for authorisation, I have been servicing my car at Tommy Martin eagle canyon for the past 6 services and had no issues at all, they normally call me around 13:00 to update me on when the car will be ready , To my suprise today, I did not get any phone call, at 15:45 l decided to Uber myself to the dealership ,only to find that my car has been parked the whole day and no service was done to it, What makes it worse is that the service advisor lady **** to me when I walked in and said she could see that the car had been serviced and was about to be probably washed, so I sat until I grew impatient and demanded feedback, by that time it was already 17:00, that's an hour of no feedback, only for the lady to tell me that my car will only be serviced and ready by (next day) Saturday or I can wait for a technician to quickly service it, meaning it would be ready by 18:00 l sincerely rejected and asked her why did she not communicate this to me "the whole day" and she said she thought she had it all covered" She told me that there were complications with Wesbank, but again why not communicate with me for a whole 8 hours, Long story short ,l took my car unserviced and I have decided to look for an alternative ISUZU dealership that's not under the supergroup, I will rather take it far. Service and communication is critical for me. I do not want them to resolve this, they already ruined my weekend, I will not be driving to KZN because of their mess up.
0
Replies (0)A
EN
Elizabeth N
1 reviews | Active since Jan 2020
9 Nov 2023, 21:10
After a year of patience, still no action
Unfortunately after a year of waiting for a spare key that has never materialised, and money due to be refunded that has never been paid, my experience with this company is very disappointing. Communication is infrequent and no action followed up by this Super Group dealership.
Helpful (0)
|Replies (0)EN
Elizabeth N
1 reviews | Active since Jan 2020
9 Nov 2023, 21:10
After a year of patience, still no action
Unfortunately after a year of waiting for a spare key that has never materialised, and money due to be refunded that has never been paid, my experience with this company is very disappointing. Communication is infrequent and no action followed up by this Super Group dealership.
0
Replies (0)SM
Sol M
1 reviews | Active since Jan 2020
11 Oct 2023, 20:42
Tommy Martin Eagle Canyon Dealership it's a ****!!!
I bought a 2018 Toyota Fortuner 2.4 GD6 which was delivered to me in Mankweng around Polokwane on the 10 May 2023 from the said dealership based in Randburg, approximately +-370 away from me. When I took over the car after signing their contractual papers at Jaquar Land Rover in Polokwane on the above said date it was on +-68 809km. I have been driving the car without any problem until on the 23 September 2023 I started feeling some vibration when applying brakes. I took the car to my nearest Limpopo Toyota dealership to check for me the problem and they said the car need to have the disk skimmed and install new brake pads. I then contacted Tommy Martin Eagle Canyon and spoke to Earle Austin(DP) (011) 794 1023 / 082 492 6059 about the said problem on my car as I feel I cannot start paying for things like brake pads or disc after having the car for less than 5 month and driving for also less than 5594km since the car is on 74 402km currently. To my surprise I got an email from a certain Vivion Smith from the same company telling me that I have to pay for the car to be fixed while the DP on the other side told me he was busy with the investigation of what could have caused the brake pads and disc to be damaged, which he got from Limpopo Toyota dealership! After getting the report Earle Austin told me through the email which I'm having it on my email that they cannot pay for the car to be fixed and I'm supposed to pay for it. My question is the car started giving me this vibration problems on the 23 September 2023 which is less than 5 month and I only managed to have time to take it to Limpopo Toyota Polokwane on the 10 October 2023 while the KM I have driven are below 5594km what does the consumer protection act say? I am being told that I have signed to confirm that the car is in good state yes which was signed not explaining to me that it includes talking about things like brake pads as I don't think there is anyone who check for the pads when buying the car. We only check for tyres, battery, windscreens, hooter, scratches, odometer, not the brake pads as for the once of Toyota Fortuner are hidden to have a clear view! I am gonna pay for the car so that I can get it back as it is my mode of transport but would appreciate if you can help me to have this Tommy Martin Eagle Canyon pay me back my money for fixing the car as it is daylight *******. I remember when I was purchasing the car I was even telling them to make sure that they must replace whatever is about to be warnout so that I don't have to fix or buy anything for the car immediately after buying it which is there on their recordings when I was talking to their sales person Katlego. I even have that conversation on whatsup I was communicating to him a day or 2 before he delivered the vehicle. The disc and pads were almost warnout by the time they sold me the car and I am not a bad driver which my tracking device can attest to that as the car is having a car racking unit which is monitored on the app. I do have emails and whatsup conversations with Earle Austin(Dealer Principal) , Vivion Smith sales manager (rude guy) and Katlego (sales person) if you might need them.
Helpful (0)
|Replies (0)SM
Sol M
1 reviews | Active since Jan 2020
11 Oct 2023, 20:42
Tommy Martin Eagle Canyon Dealership it's a ****!!!
I bought a 2018 Toyota Fortuner 2.4 GD6 which was delivered to me in Mankweng around Polokwane on the 10 May 2023 from the said dealership based in Randburg, approximately +-370 away from me. When I took over the car after signing their contractual papers at Jaquar Land Rover in Polokwane on the above said date it was on +-68 809km. I have been driving the car without any problem until on the 23 September 2023 I started feeling some vibration when applying brakes. I took the car to my nearest Limpopo Toyota dealership to check for me the problem and they said the car need to have the disk skimmed and install new brake pads. I then contacted Tommy Martin Eagle Canyon and spoke to Earle Austin(DP) (011) 794 1023 / 082 492 6059 about the said problem on my car as I feel I cannot start paying for things like brake pads or disc after having the car for less than 5 month and driving for also less than 5594km since the car is on 74 402km currently. To my surprise I got an email from a certain Vivion Smith from the same company telling me that I have to pay for the car to be fixed while the DP on the other side told me he was busy with the investigation of what could have caused the brake pads and disc to be damaged, which he got from Limpopo Toyota dealership! After getting the report Earle Austin told me through the email which I'm having it on my email that they cannot pay for the car to be fixed and I'm supposed to pay for it. My question is the car started giving me this vibration problems on the 23 September 2023 which is less than 5 month and I only managed to have time to take it to Limpopo Toyota Polokwane on the 10 October 2023 while the KM I have driven are below 5594km what does the consumer protection act say? I am being told that I have signed to confirm that the car is in good state yes which was signed not explaining to me that it includes talking about things like brake pads as I don't think there is anyone who check for the pads when buying the car. We only check for tyres, battery, windscreens, hooter, scratches, odometer, not the brake pads as for the once of Toyota Fortuner are hidden to have a clear view! I am gonna pay for the car so that I can get it back as it is my mode of transport but would appreciate if you can help me to have this Tommy Martin Eagle Canyon pay me back my money for fixing the car as it is daylight *******. I remember when I was purchasing the car I was even telling them to make sure that they must replace whatever is about to be warnout so that I don't have to fix or buy anything for the car immediately after buying it which is there on their recordings when I was talking to their sales person Katlego. I even have that conversation on whatsup I was communicating to him a day or 2 before he delivered the vehicle. The disc and pads were almost warnout by the time they sold me the car and I am not a bad driver which my tracking device can attest to that as the car is having a car racking unit which is monitored on the app. I do have emails and whatsup conversations with Earle Austin(Dealer Principal) , Vivion Smith sales manager (rude guy) and Katlego (sales person) if you might need them.
0
Replies (0)LB
Lee B
1 reviews | Active since Jan 2020
2 Jun 2022, 04:33
They went the extra mile for me.
Right from the start, I could see that Tommy Martin was a cut above your average dealership, polite staff, and a lot of attention to detail regarding procedures and paperwork. About a month after the sale I discovered the car was not exactly in line with the advertised specification, not a "deal breaker" but irritating. After discussing this with Mr Vivion Smith we agreed on an amicable solution. Many dealers would have simply undermined or dismissed my complaint, but Tommy Martin really came through, you can buy with confidence from these professionals.
Helpful (0)
|Replies (0)LB
Lee B
1 reviews | Active since Jan 2020
2 Jun 2022, 04:33
They went the extra mile for me.
Right from the start, I could see that Tommy Martin was a cut above your average dealership, polite staff, and a lot of attention to detail regarding procedures and paperwork. About a month after the sale I discovered the car was not exactly in line with the advertised specification, not a "deal breaker" but irritating. After discussing this with Mr Vivion Smith we agreed on an amicable solution. Many dealers would have simply undermined or dismissed my complaint, but Tommy Martin really came through, you can buy with confidence from these professionals.
0
Replies (0)HB
JB