TomTom - not providing the service!!

I decided to use the route via the Golden Gate in the Free State on my trip to Durban from Kimberley. The route that the TomTom selected was via the R703. This happened to be the worst trip that I have ever undertaken in a light motor vehicle. The R703 has more broken surface and potholes than tarmac.

My intention is to sue the company for damage to my vehicle and for inconvenience. The basis for my law suit is the following:

1) TomTom provides a service. In this case the service was non existent as there was NO indication that this route contains roads that are not suitable for travelling on 2) TomTom provides a service. Part of their service has to be inspection of the routes to ensure the safety of persons making use of their service. In this case there has clearly been no one from TomTom South Africa who have even been prepared to leave their plush offices and take a trip on the country roads in order to determine whether their suggested routes are safe to travel on.

I am completely fed up with TomTom!!!