1 reviews | Active since Member
I have been using TOMTOM navigation for many years and really enjoy the product, in many ways better than Garmin, however the windscreen mount on all vehicle models was always a problem. After a year or so the unit would fall off the windscreen, the suction cup a problem, a real safety problem. Some years ago I would phone the toll free number 0800980671 for help. The support team (based in the UK) were really fantastic, but no longer. My TomTom rider 400 windscreen suction mount was constantly falling off the windscreen, so I would have to get a new mounting suction bracket. No Toll free support so I landed up on the UK TT support site via chat. They mentioned that TomTom was no longer supporting SA. Cape Union Mart (where I purchased the unit) confirmed that they stopped supplying TomTom from 2019, which was consistent with the UK comment. All I want is the suction cup, but on the net you can purchase the cup mount with power supply, over R1000.00, but there could be additional charges (import charges?) So a warning to all would be TomTom navigation customers, you can purchase TomTom, but there is no support. Could be an expensive mistake, be warned. I have made my own screen mount using a cell phone windscreen mount, works much better than TomTom.