Santam car insurance review: -1

Santam car insurance review: -1.00 star rating. Been without a car for a week now from the incident. Car insurance premiums are debited on time from our account monthly but for a once off claim for an accident it takes more than a week to get approval for a claim with Santam. Leave alone repairs for the car which is still awaiting approval from the quote and also ordering of the spares. Be prepaid to wait for weeks for a claim to be approved with santam. Santam absolutely disappointed with the service and speed on the claim given that I rely on a car daily. I cant even access the car rental which we pay for monthly. I am still awaiting approval on the quote of the claim Procedures and policies in place and followed but never thought of the human element where me as a client who relies on the only car I have. I am absolutely appalled.