I have had a very bad experience, would not recommend Top Carpets and Floors

I have had a very bad experience, would not recommend Top Carpets and Floors. An expensive carpet was recommended by the owner, and bought for two high traffic areas in my house. The carpet leaves footprint indentations wherever walked on making it look old and worn. When the owner Leonie was approached, she was very rude saying she mentioned this at the time of sale. At the time of the sale, she referred to "shading" due to the pile. How the carpet looks being walked on cannot be described as shading. Beware if considering using , or recommendations from this company.