HM
Heather M
Active since Jul 2013
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Top Carpets and Floors great service!
Top Carpets installed carpets into my newly renovated home. There were some challenges with the choice of carpet initially chosen. Leonie contacted me and we were able to address and esolve the concerns. The effort put in by Leonie was really above and beyond so that I could be sure the end result would suit my home perfectly. All the information provided relating to the type of carpet, and care going forward was comprehensive and informative, and has left me with a good feeling of comfort. Their installers work quietly and efficiently to get the job done. I would not hesitate to use Top Carpets again, and would recommend them without hesitation. Thank you Leonie for your great service.
0 replies
4 months ago
I have had a very bad experience, would not recommend Top Carpets and Floors
I have had a very bad experience, would not recommend Top Carpets and Floors. An expensive carpet was recommended by the owner, and bought for two high traffic areas in my house. The carpet leaves footprint indentations wherever walked on making it look old and worn. When the owner Leonie was approached, she was very rude saying she mentioned this at the time of sale. At the time of the sale, she referred to "shading" due to the pile. How the carpet looks being walked on cannot be described as shading. Beware if considering using , or recommendations from this company.
0 replies
21 months ago
Integrisure excellent service
My praise for Integrisure service is higher than the ratings provide. They have handled my insurance for decades and have never been disappointed. They keep in touch annually about my cover, and when I have had a claim they have been very responsive and efficient. I have referred many others to Integrisure who have come back only with praise. Their staff are excellent and know what they are talking about. It is a pleasure to work with Integrisure.
56 replies
63 months ago
VODACOM CALL CENTRE / SERVICE JUST LEAVES ME SPEECHLESS!
I did an upgrade with Vodacom and they sent me a phone that does not work. I was told that they would collect the phone and only then cancel the upgrade. Since them I have spent approximately 3 - 4 hours a day being passed from call centre agent to call centre agent to find out when the phone will be collected. In each instance after spending about 30 minute on the phone with a consultant I was transferred to another queue to spend another 30 minutes with a consultant, none of which could help. They couldnt find the account, or couldnt find the upgrade, or couldnt find the call advising the phone instrument was to be collected. Now 5 days later I still cannot get any assistance. I am beyond desparate. Requests to speak to team leaders or managers are ignored as if you didnt ask the question. I am beyond desparate and dont know what to do any more. There are no other numbers published.
122 replies
103 months ago
Prices are exhorbitent - hidden costs/bad delivery
I ordered a perfume which showed a very competitive price on their website. It also showed a 10 - 21 working day delivery. Nothing had arrived after 21 days so I emailed a query to receive the response 'be patient it will arrive'. The second query I was advised there was a possible delay with customs. I did not know the items were being imported on order. the order arrived 2 months later. I was presented with a bill at the post office for import duty AND Vat!! This increased the price by 60%. Nowhere on their site does it say the prices exclude VAT. Again I queried to be advised they dont charge VAT it is my liability. Adding together all the costs, I paid roughly 50% more than had I purchased it elsewhere.
0 replies
108 months ago
RCI TIME SWOP - BIGGEST WASTE OF MONEY
<p>I have been with RCI for approximately 15 years owning two flexi weekends at the Sun City Vacation Club. Unfortunately I was not able to use the time share for some years and banked the points with RCI to use at a later time. RCI advtise extensively their time swop options. Now haveing over 21000 points, over the years, every time I have tried to book,there is never accommocation available for the areas/resorts I want, locally or overseas. I have even tried to book up to a year ahead, with the same result. They are quick to offer you 'Paid accommodation' for the same resorts, but your points are worthless. I have sent email queries on this to RCI with not even the courtesy of an acknowledgement, let alone a reply. The levies are expensive, and at the end the points are worthless, it is a waste of money. </p>
0 replies
110 months ago
MTN : BEWARE SMS'S THAT DATA BUNDLE IS DEPLETED
<p>I entered a 2-year contract with MTN a year go. Soon after this I started receiving messages each month that my data bundle was depleted. When I called MTN to express surprise, they told me it was a mistake. This month I again received the message and didnt have time to call, so went on the on line bundle purchase. When I completed the transaction it said I received an error with a message to contact the call centre. I contacted the call centre and spoke to Sundie Nkosi and was advised that I could not do an on line bundle purchase because my account was too old. When I told him that it was only 1 year old, I was told that things move on. I could only purchase a bundle through the call centre at a much higher price. I asked to speak to a manager and held on for a length of time and was advised the manager was not available and they would give a message for her to call back. The Manager's name is Thami Gumbi. This was over a week ago and no call has been received.</p> <p>I contacted the call centre again 3 days later and asked them to check if I was out of data and was advised by the call centre agent that I still at 3.99 GB of data left.</p> <p> </p> <p>I would like an explanation from MTN why these eronious messages keep going out which probably results in their customers buying unnecessary extra data.</p> <p> </p>
56 replies
110 months ago
MWEB FIBRE : SHOCKING SHOCKING SERVICE
<p>I switched over to Fibre on the 28th February using Mweb as the ISP. </p> <p>Since then I had virtually no internet connectivity, and when i did, it was running at <strong><span style="text-decoration: underline;">1 - 5mbps</span> </strong>and should have running at between 50 - 100 mbps. </p> <p> </p> <p>I have spent hours and hours on the phone daily to Mweb who have reset the line, had me reset the modems, change settings over and over. </p> <p> </p> <p>Eventually after 3 weeks I informed Mweb I was cancelling my contract. they immediately offered to swop out the router because kept losing the password. The new modem arrived and everything was fine for a week. Then the speed started reducing again and was running at 1mbps and the network kept going on and off. I called Mweb call centre again who advised they couldnt help and would have to escalate the matter, willtake 24 to 48 hours for a return call. </p> <p> </p> <p>After 4 days of problems I called again and was informed they would need to 'reprovisioning' (reset) my service and then I would have to restart the routers. The network came up again as before, running at a speed of 1mbps on wireless. I was advised that my 'escalation' from four days before was scheduled for a call tomorrow (5 days) later.</p> <p> </p> <p>On notifying Mweb that I wished to cancel due to the issues and lack of service received, I received a mail indicating regret at my decision and advising that I would be required to pay for the early termination of the contract. This is beyond outrageous - I have had absolutely no service from Mweb since the initiation of the contract at the end of February 2017.</p> <p> </p> <p>I have now been on Mweb fibre service for 5 weeks and have not had one week of continuous service, but am still being charged.</p>
224 replies
116 months ago
Dont reverse incorrect charges
<p>Since the introduction of the new Admin charge on the Edgars accounts, I have received charges for 2 months for the admin charge where my account balance is R0. Calls to the call centre and letters have elicited apologies for this incorrect charge. But the charge is still on my account. I cannot get any success either from their call centres, and all the mails to their accounts department are returned 'undelivered'. I want to close my account but cannot do anything until this charge has been credited.</p>
210 replies
119 months ago
MTN OVERCHARGE AND DONT HONOUR WARRANTIES
<p>I moved my cell phone contract to MTN in March and was given the new Blackberry Prive.</p> <p>Within the first week the Blackberry froze and was returned for replacement which took two weeks.</p> <p>At the end of the first month I received a bill approximately 50% higher than the contract signed. When queried no information could be provided. Many emails were sent with no response. </p> <p>The new phone remained in the box as I requested to cancel the contract and return the handsent.</p> <p>Four months later having been overcharged for data (which they omitted to load as part of the contract) and no response from MTN, I decided to use the handset. Three days later having used the phone for calls only, the phone froze again. I returned the phone to be told two weeks later that they will not be honouring the warranty on the phone.</p> <p> </p> <p> </p>
53 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
8 (72.72727272727273%)