Two Weeks of Frustration: Top T's Click and Collect Fails to Deliver

I placed an order with Top T's Click and Collect service on the 24th of November 2024 and received an order confirmation only on the 29th of November 2024—five days later. While this delay was inconvenient, it was manageable compared to what followed.

On the 1st of December, I received an invoice from the store where I was supposed to collect my order. To my surprise, one of the items I ordered was missing from the invoice. I promptly rep**** to inform them of the issue and requested they update the invoice to include the missing item.

By the 5th of December, having received no response, I tried calling customer service for an update. My calls repeatedly went to voicemail, and no one returned them. Frustrated, I sent an email on the same day, again seeking clarification. However, this email also went unanswered.

Today, the 9th of December, I tried calling customer service again, and once more, my calls were not answered. Out of desperation, I contacted the store where I was supposed to collect my order. The staff member I spoke to admitted that the missing item was out of stock and said they had ordered it from another store. When I asked why I wasn’t informed of this delay, she explained that my contact details were not listed on the invoice they received from the online store.

I’ve been waiting for two weeks for an order that is still incomplete. The lack of communication and accountability throughout this process has been deeply frustrating. As a customer, I feel overlooked and undervalued. This experience with Top T’s Click and Collect service has been one of the worst customer service experiences I’ve ever encountered.