Bad service

I sent a list of things that needed to be fixed in the flat 2 weeks before I moved in and I did a follow up and they said everything was fixed. When I moved in nothing was fixed literally the flat was in a bad condition since nothing was fixed and the bathroom was not clean at all. I called the office to ask what is happening since they said it was fixed. Yho the lady was so rude she started shouting at me like a 5 year old child when I asked her why was she shouting at me she hung up the phone.