Topline Tools sell defective products and take no responsibility once it's at the distributor

I bought the Topline Drain Cleaning Rods (12 Piece) from builders warehouse norwood. Used it once, 5 of the 9 rods broke in my drain. Now my drain is blocked and I can't get the rods out. And I can't unblock the drain because the broken rod kit is stuck in the drain causing the blockage. Box says 100% quality. Thats bs, it's 100% ******* cheap products that break after not even being used once. And now I need to pay a plumber to retrieve the broken topline rods stuck in my drain. If you have any pride in your products - call builders warehouse and tell their management that they should take responsibility for selling old and defective goods and not make it the clients problem.