Unhappy Client

I was with Topmed for a couple of years and never had any issues with them at all. Topmed no longer exists since Fedhealth took over. My son had a concussion at school while playing soccer and was rushed to the hospital (Emergency ward). This happened on the 31st July 2019. I was still under Topmeds cover on that day. Topmed did honor payments to the doctor and hospital which i am so grateful for. My query is , why was the Lake Smith and partner bill not paid under PMB at the time? As it was an emergency... Fedhealth is now Topmed from my understanding ? Fedhealth has now told me that it is a stale claim and that i must contact Topmed. I have tried that but my call goes to Fedhealth??? I am also getting an email with someone else's name and Surname in it so i am not sure if they are confusing my claim with someone else therefore not assisting me? Can someone please assist me ....I was with Topmed when this happened i do understand that...WHO IN TOPMED CAN ASSIST ME IF FEDHEALTH CANNOT. Has Topmed and Fedhealth now merged??? I have also emailed Topmed but get NO RESPONSE!!! From a bill that was R3300.00 it is now R2100.00 I have made payments but due to the covid pandemic , food was more necessary than paying this bill. I am asking for some assistance towards this matter PLEASE! Just for the R2100 amount to be paid or even half of it please...REF- 150720Q34451 - 80300659339 [MI894687384]