HM
hazel M
Active since Nov 2016
31
Reviews
0
Industries
Reviews
31 reviews33 months ago
I received excellent service from Damien Govender
I received excellent service from Damien Govender. He was very helpful and assisted me with such kindness and patience. Thank you Damien, dealing with you was a true pleasure. Keep it up🥰
60 replies
39 months ago
Just no words anymore !! SHOCKING SERVICE !!!
I CANNOT BELIEVE WE ARE DOWN AGAIN!!!! This is just not on!!! It is my month end how am i suppose to work?? Is Metrofibre going to compensate us for the days we don't have service and for my income lost?? We were down for 6 days it came right for 6 days and now its down again!!! I called in to find out what the issue is now, the call got cut, now my calls are not being answered, did not even call me back!!! I NEED TO GET A REFERENCE NUMBER in order to get this fixed again but no one is taking my calls!!!!! FRUSTRATING!!!!!
696 replies
39 months ago
Happy Happy client
Thank you for sorting out my issue even though there were times I was loosing hope and getting very angry. I appreciate everyone that got involved and got the job done! but especially The last person I spoke to, his name is Kabelo (Please check on your system (I could have the name incorrect) I spoke to him between 6:30pm and 7:30pm yesterday evening. He really took my issue to heart and through his kindness made sure we were sorted out. Just make sure to get your "Internal Communication's" perfected in future, then you will have less hassles with customers :)!
396 replies
39 months ago
Starting to wonder if leaving Telkom for Metrofibre was a good choice.
Shocking!!! It has been 2 days now that we have NO service in my area. Every time I call in I get the same story that there is no ETA? I feel that there is NO urgency in our matter. Not getting ANY updates via sms or email, have to always call in. Never experienced this with Telkom.
660 replies
40 months ago
Very upset customer
We have been with Metro Fibre since August 2022. I have always been with Telkom previous to this. We never had any coverage issue with Telkom. My whole house, the yard and it even went up my to our road but with Metro Fibre it ONLY covers half of our home!!! We were told to get WIFI extenders in order to get cover throughout our home, REALLY??? an additional cost to US!!! So why are we paying you monthly ??? Today we called the call Centre for assistance because the Wifi is not working and we are told it will take 2 to 3 working days for them to get a technician to have it looked at!!!! REALLY!!!! I am sorry but with Telkom it is sorted out immediately. Metro Fibre you really need to up your game and start taking care of your customers or you are surely going to lose them. Here is my reference number 240796 if you do not want to lose me as a customer you will look into it immediately. If not I will be going to a Telkom store tomorrow to have a look at their packages and remember the best adverti*****t is word of mouth. Please take care of my situation asap and I will make sure to mention you in a good light the next time someone enquires about Metro Fibre.
660 replies
47 months ago
Bad choice!!!
I upgraded my cell phone contract in January 2022 and was told Sumsung is a good phone. I have never had a Samsung before so I was clueless. I took the with the Samsung A32. I am so sorry to say it was the worst decision EVER. Now I am stuck with this phone for the next 24 months and want to cry!!!. I use the phone for my work emails and it's a total nightmare. . I have always had phones that were fast actually instant to the touch... This one continuously stalls for everything..it goes slower than a snails pace literally...eg opening an attachment, opening and app, making a phone call , attempting to text, ect...I was told the other A32s are all fine , except the one I have ...MY LUCK !!!
268 replies
66 months ago
Fedhealth - out to rob you and NEVER call you to assist.
This is my 3rd attempt at getting someone from Fedhealth to call me and tell me why I owe them money which was only told to me a year later. I cancelled my cover with them in 2019 already now in October 2020 they tell me i owe them money. They debited me R800.00 during lockdown without any warning which i think was SO unethical. I actually contacted my bank thinking it was a scam and did a reversal. I later paid them that amount in full....Now they tell me i owe them more money!!!!!! I asked for a detailed invoice 2 weeks ago and still nothing...they lie they called you to discuss your hello peter complaint but NEVER DO. They once emailed me another mans claim Mnr.J.Thomson (8280057776...wth ...this is not me...why am i address on an email with someone elses details. Then i get an email that i owe R252.00 when i query it i am then told i owe R2520. 49. YET I HAVE PROOF ON EMAIL THAT IT WAS R252.49 SOME CHANGE.....Isnt this a STALE CLAIM as it is over 120days?????? I still dont know what i owe you for? this is my 3rd complaint on Hello Peter and still NO ONE has called me . You guys are not interested. plese can i have your CEO's email address. Jerremy Watts, he needs to know juts what is going on.
112 replies
66 months ago
Unhappy X Client
On Tuesday the 27th October laid a complaint about Fedhealth on Hello Peter because they are not responding to my emails. On Thursday the 29th of October I get this sms at 10:19am: "FEDHEALTH: Good Day, Please note we tried to call you regarding your Hello Peter Complaint though couldn't get a hold of you. Best Wishes" Are you serious!!! Firstly, you only try to contact me 2 days after my complaint and then you only call me ONCE and think your job is done!!! right up until today I never got another call from you. So do you only call your clients once and then disregard the situation and end it by saying BEST WISHES? SHOCKING SERVICE!!!!
106 replies
67 months ago
Fedhealth is trying to rob me
You know I was only with Fedhealth for a little while. When I heard how they operate I just could not wait to find a new Medical aid ...and I did an year ago!!! Now they email me telling me telling me that I owe them money?... R252.49..(two hundred and fifty two rand and forty nine cents)..when I queried what it is for I am then told it is now R2520.49 (Two THOUSAND FIVE HUNDRED and twenty rand and forty nine cents) REALLY!!!! That is a big difference!!! Did you not think I would notice that??? When I asked you guys to assist me with a payment, recently. Didnt you tell me its a STALE CLAIM more the 120days old and thats why you cannot pay...well its the same thing here. I only hear about this amount...not sure which one because you guys are SO confused yourselves last week and you just expect me to pay it. I DO NOT HAVE THAT MONEY and I want to know in detail ...just like the invoice you sent me for R252.49... I want a detailed invoice....to see how you guys are ROBBING ME and for what..... oh wait ...you guys also mixed me up with another client...check my previous Hello Peter complaint about you...please get your facts right!!!!
106 replies
68 months ago
Unhappy Client
I was with Topmed for a couple of years and never had any issues with them at all. Topmed no longer exists since Fedhealth took over. My son had a concussion at school while playing soccer and was rushed to the hospital (Emergency ward). This happened on the 31st July 2019. I was still under Topmeds cover on that day. Topmed did honor payments to the doctor and hospital which i am so grateful for. My query is , why was the Lake Smith and partner bill not paid under PMB at the time? As it was an emergency... Fedhealth is now Topmed from my understanding ? Fedhealth has now told me that it is a stale claim and that i must contact Topmed. I have tried that but my call goes to Fedhealth??? I am also getting an email with someone else's name and Surname in it so i am not sure if they are confusing my claim with someone else therefore not assisting me? Can someone please assist me ....I was with Topmed when this happened i do understand that...WHO IN TOPMED CAN ASSIST ME IF FEDHEALTH CANNOT. Has Topmed and Fedhealth now merged??? I have also emailed Topmed but get NO RESPONSE!!! From a bill that was R3300.00 it is now R2100.00 I have made payments but due to the covid pandemic , food was more necessary than paying this bill. I am asking for some assistance towards this matter PLEASE! Just for the R2100 amount to be paid or even half of it please...REF- 150720Q34451 -80300659339 (01) Mr. Kaleb Moodley - 80300659339 [MI897244414] - Main Member -HL Moodley
106 replies
Review Distribution
5 Star
8 (25.806451612903224%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
23 (74.19354838709677%)