Utterly horrible Client service!!!!!!TOPMED you are the worst medical aid ever!!!!!!

I would like to share the horrible or rather lack thereof feedback/service I received from Topmed medical scheme and advise each and everyone who even thought of joining this medical scheme, to re-consider and use my review as a guide to please stay away.

It is Tax season and as all Medical aid schemes are aware, the request for Medical aid tax certificates are main priority. I requested a Medical aid Tax certificate on Monday 03 August 2020 via email and had to follow up with them as I did not receive any feedback within 48 hours. The reason for my follow up is that I requested a Medical aid certificate from Metropolitan's medical aid the same day and receive feedback within hours. On Wednesday 05 August 2020 I sent a follow-up email and again after not receiving confirmation of my email receipt, I decided to call them on their Client services call centre number. I was then put through to the medical scheme and after 30 minutes the call was cut. I decided to go on their website and got an alternative email address to which I sent an email again requesting a medical aid certificate. I received confirmation that my email was received and got a query number ri.e. 050820Q424PW.

After much frustration I left it there and decided to wait. On Thursday 13 August 2020 (More than a week later) I went onto their website again and chatted online with 1 of their consultants named Brad and after providing him with all my details his response was " We do not pick you up on the system". I then asked him to refer me to a senior authority but he dodged my question and said he could not help.

I then again sent an email (3rd email) and copied a complaints email address but to no avail.

Up until today I am not only waiting for a Medical aid certificate, but I received no confirmation of anyone at Topmed taking accountability of my query. No one at Topmed ever came back to me with any answers and I find this totally pathetic. Extremely bad client service.

All I ask is that anyone at Topmed, please provide me with the necessary!!!!!!! Please Topmed take some responsibility and provide your clients with the necessary!!!!