Still awaiting refund and poor customer service

I have been dealing with topscent since February 2025 and they were suppose to refund me my monies since then but becausei wrote a review on their site about their service, they have been asking me to remove my review then they will refund my money, however i refused ai said people must know how they operate. each time they promise to refund my monies but i have yet to see a refund as they email me every month to reconsider my review and delete it then they will do a refund. It s quite sad how they operate and dishonesty.