Disappointing service

Good day all I have done an application for a 600 emergency loan because my elderly mother had fall and I needed to cover medical costs I have went through the procedure over 2 days resending documents because of the font and then the agent that helped on WhatsApp abruptly didn't answer me anymore I have approved the debicheck mandates but still no loan received paid to my account. This is a very sad experience therefore people take out emergency loans