CH
carmen H
Active since Dec 2017
47
Reviews
0
Industries
Reviews
47 reviews3 months ago
POOR AND DISGUSTING
Poor and disgusting service I am writing to formally complain about the unacceptable and unprofessional customer service I received at the PEP Athlone branch when purchasing a cellphone. The consultant who assisted me, Britney, was extremely rude and dismissive throughout the interaction. She failed to explain any of the terms and conditions of the Foneyam contract, did not provide any information regarding the warranty, and made no effort to ensure I understood what I was signing up for. This is a serious concern, especially when customers are entering into contractual agreements. Her attitude was completely unprofessional — she showed no interest in assisting me and at one point simply placed the phone on the counter without any explanation or courtesy. This level of service is disgusting and reflects very poorly on both PEP Stores and Foneyam as brands. What is even more disappointing is that this is not the first time I have raised a complaint regarding this particular store. Despite previous complaints, the level of service has clearly not improved. I expect this matter to be taken seriously and investigated. I would appreciate feedback on what steps will be taken to address the behaviour of staff at this branch and to prevent other customers from experiencing the same treatment. REPOSTING NO RESPONSE STILL TO DATE
0 replies
3 months ago
DISGUSTING
DISGUSTING Good day, I am writing to formally complain about an unresolved issue with the MTN Rewards program. I accumulated a total of 77 gems and redeemed 50 gems for the 100MB Anytime Data reward. It has now been three (3) days since the redemption, and the data has still not been credited to my line. I have contacted the MTN Customer Care Contact Centre five times regarding this issue. Unfortunately, the experience has been extremely disappointing: Three agents were unfami**** with the MTN Rewards redemption I was referring to. Two agents advised that the reward had been “reactivated” and that the data would be received within 20 minutes or within 24 hours. To date, no data has been received. This situation reflects poorly on the reliability of the MTN Rewards program and the level of support provided. I redeemed my gems in good faith, and the service has not been delivered as promised. Given the inconvenience, repeated follow-ups, and time wasted, I request one of the following resolutions: The immediate return of my 50 redeemed gems, or Compensation in the form of 1GB Anytime Data valid for 7 days, or Settlement of my outstanding Extra Time balance. I am not willing to accept a lesser resolution, as the issue has already exceeded a reasonable timeframe and has required multiple unsuccessful interactions with customer care. I trust this matter will now be escalated and resolved promptly. I look forward to your urgent response. I AM REPOSTING I STILL NEVER RECEIVED A RESPONSE TO DATE
0 replies
4 months ago
DISGUSTING
Good day, I am writing to formally complain about an unresolved issue with the MTN Rewards program. I accumulated a total of 77 gems and redeemed 50 gems for the 100MB Anytime Data reward. It has now been three (3) days since the redemption, and the data has still not been credited to my line. I have contacted the MTN Customer Care Contact Centre five times regarding this issue. Unfortunately, the experience has been extremely disappointing: Three agents were unfami**** with the MTN Rewards redemption I was referring to. Two agents advised that the reward had been “reactivated” and that the data would be received within 20 minutes or within 24 hours. To date, no data has been received. This situation reflects poorly on the reliability of the MTN Rewards program and the level of support provided. I redeemed my gems in good faith, and the service has not been delivered as promised. Given the inconvenience, repeated follow-ups, and time wasted, I request one of the following resolutions: The immediate return of my 50 redeemed gems, or Compensation in the form of 1GB Anytime Data valid for 7 days, or Settlement of my outstanding Extra Time balance. I am not willing to accept a lesser resolution, as the issue has already exceeded a reasonable timeframe and has required multiple unsuccessful interactions with customer care. I trust this matter will now be escalated and resolved promptly. I look forward to your urgent response.
0 replies
4 months ago
Poor and disgusting service
I am writing to formally complain about the unacceptable and unprofessional customer service I received at the PEP Athlone branch when purchasing a cellphone. The consultant who assisted me, Britney, was extremely rude and dismissive throughout the interaction. She failed to explain any of the terms and conditions of the Foneyam contract, did not provide any information regarding the warranty, and made no effort to ensure I understood what I was signing up for. This is a serious concern, especially when customers are entering into contractual agreements. Her attitude was completely unprofessional — she showed no interest in assisting me and at one point simply placed the phone on the counter without any explanation or courtesy. This level of service is disgusting and reflects very poorly on both PEP Stores and Foneyam as brands. What is even more disappointing is that this is not the first time I have raised a complaint regarding this particular store. Despite previous complaints, the level of service has clearly not improved. I expect this matter to be taken seriously and investigated. I would appreciate feedback on what steps will be taken to address the behaviour of staff at this branch and to prevent other customers from experiencing the same treatment.
56 replies
4 months ago
DISGUSTING REWARDS PROGRAM
Good day I accumulated 77 gems on the rewards program I redeemed 50 gems for 100mb anytime data it has been 3 days I still have not received it I called the customer care contact center 5 times 3 agents did not know what I am talking about the other two advised that they have reactivated it and it will come through to my phone in 20 mins the other one said in 24 hours I still have not received any 100mb data MTN this is the most disgusting service and rewards program I would only think that you can compensate me by returning my 50 gems seeing that the rewards program does not work and rewarding me with 1 gig of anytime data valid for 7 days or settle my outstanding balance of extra time but I am not going to settle for less
0 replies
6 months ago
No correspondence AI giving incorrect information
Good morning I have been emailing and corresponding with payjoy via their WhatsApp channel but it's AI who is not giving me the correct information and no one is responding to my emails all that I get is an automated responses. Payjoy I require an urgent payment extension for this week please due property damages I have sent an email ,my last extension was in August due to me being hospitalized. I pray that you would respond via this platform
159 replies
7 months ago
Disgusting service
Good day Pep I had this most shocking experience at your Pep stores in Athlone Cape Town . I came to do a paxi to send a parcel ,the cashier told me that they do not have any bags for 59.95 standard bag they are out of stock and I must take a bag for 3 to 5 days at 109.95 . My reply to this was it's not my fault that you do not have stock of the bag that I want to send my parcel and I would like to speak to the manager,the cashiers name is Abongile ,she spoke to the manager regarding the matter in her language that I don't understand and the manager responded to me through a window saying that I must go to another Pep that has the bag that I want because there is nothing he can do major attitude and then I asked his name he just scribbled it on a paper and gave it to the cashier to give to me not sure if it is the correct name The name scribbled on the paper is Bonginkosi Sizani please address this issue ASAP, I would think most likely an apology and compensation is due
0 replies
7 months ago
USELESS PICK N PAY
Good day Pick n Pay i received a digital voucher from my brother but I did not receive an sms I then emailed the appropriate department advising them that I idd not receive the voucher code,I received an automated response saying that they will look into and revert back to me it was only day later that I received a response advising I must go into a store to inquire this is absolutely a useless response . Please acknowledge my frustration and compensate accordingly for your useless online platforms to gain information
212 replies
8 months ago
Payjoy disgust
Good day Hello Peter please escalate this experience to the highest powers within payjoy. I requested a payment extension via WhatsApp on Friday 15 August, the agent said he he extended it for 24 hours I said no thanks however this was processed already and could not be reversed the reason I requested an extension because of a medical emergency accident that occurred whilst in hospital I emailed,and WhatsApp again on Saturday the 16 August saying that I did not agree on the 24 hour extension the agents working on this platform kept saying that my request for an extension for 7 days could not be fulfilled because the 24 hour extension has been processed. I have the screenshot of the conversation where I declined the 24 hour extension. Please look into this with great detail I would also request for compensation for pain and suffering
13 replies
12 months ago
Disappointing service
Good day all I have done an application for a 600 emergency loan because my elderly mother had fall and I needed to cover medical costs I have went through the procedure over 2 days resending documents because of the font and then the agent that helped on WhatsApp abruptly didn't answer me anymore I have approved the debicheck mandates but still no loan received paid to my account. This is a very sad experience therefore people take out emergency loans
0 replies
Review Distribution
5 Star
1 (2.127659574468085%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.127659574468085%)
1 Star
45 (95.74468085106383%)