Failure to Provide Prescription Letter & Ignoring Customer Communication

Iam writing a hello Peter complaint regarding this company TOSTA FINANCE. I had a companycall on my behalf on the 17 August 2025 and they confirmed my account prescribed and I should personal contact them for the request for a prescription letter on the 8th September I followed up no answer they keep ignoring me sending me to 2 different numbers I need this letter as tge account is prescribed ChatGPT said: Here’s a strong, clear, professional complaint you can paste into HelloPeter:

Complaint: Failure to Provide Prescription Letter & Ignoring Customer Communication

I am lodging a complaint against TOSTA FINANCE regarding their ongoing failure to provide me with my prescription letter for an account that has already prescribed.

On 17 August 2025, a company contacted Tosta Finance on my behalf. During that call, Tosta Finance confirmed that my account is prescribed and advised that I should personally contact them to request a prescription letter.

On 8 September 2025, I followed up with them to obtain this letter. Since then, I have been ignored, sent from one number to another, and not given any assistance. Despite multiple attempts, no one responds, and I still do not have the prescription letter I am legally entitled to.

This level of unresponsiveness is unacceptable. I need this letter urgently, as the account is prescribed and should not be reflected as active or owing in any way.

I request that Tosta Finance provide the prescription letter immediately and stop ignoring my communication.