Totalsports Gives horrible service

Writing I would like to raise a concern regarding the extremely disappointing service I experienced today at Total Sports Canal Walk. I visited the store to process a return for an item that I had purchased using my debit card. Despite the fact that a debit card payment is essentially treated as a cash transaction, I was informed that a cash refund could not be issued and that I would need to wait 3–5 working days for the refund to reflect. This was frustrating, especially considering that the payment was taken from my account immediately at the time of purchase. What made the situation even more disappointing was the manner in which it was handled by the staff. When I requested to speak with the store manager, the staff member left briefly and then returned to say that the manager was unavailable. The interaction that followed lacked professionalism and courtesy. The cashier, Naqeeba, and the supervisor, Sharna, appeared dismissive and somewhat arrogant in their response. They indicated that I was “more than welcome” to take the matter up with head office and even requested my details so that they could notify head office themselves, which I provided. Rather than attempting to assist or de-escalate the situation, the response felt indifferent to my concerns as a customer. Customer service is a critical part of any retail experience, and unfortunately the level of service and attitude displayed during this interaction fell far below what one would reasonably expect. Based on this experience, I will not be shopping at Total Sports again. I sincerely hope that the company reviews its customer service standards and staff training to ensure that other customers do not have similar experiences. For anyone reading this, I would strongly encourage considering other retailers where customer service and professionalism are treated with greater importance.