MB
Moegamat B
Active since Jun 2020
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Totalsports Gives horrible service
Writing I would like to raise a concern regarding the extremely disappointing service I experienced today at Total Sports Canal Walk. I visited the store to process a return for an item that I had purchased using my debit card. Despite the fact that a debit card payment is essentially treated as a cash transaction, I was informed that a cash refund could not be issued and that I would need to wait 3–5 working days for the refund to reflect. This was frustrating, especially considering that the payment was taken from my account immediately at the time of purchase. What made the situation even more disappointing was the manner in which it was handled by the staff. When I requested to speak with the store manager, the staff member left briefly and then returned to say that the manager was unavailable. The interaction that followed lacked professionalism and courtesy. The cashier, Naqeeba, and the supervisor, Sharna, appeared dismissive and somewhat arrogant in their response. They indicated that I was “more than welcome” to take the matter up with head office and even requested my details so that they could notify head office themselves, which I provided. Rather than attempting to assist or de-escalate the situation, the response felt indifferent to my concerns as a customer. Customer service is a critical part of any retail experience, and unfortunately the level of service and attitude displayed during this interaction fell far below what one would reasonably expect. Based on this experience, I will not be shopping at Total Sports again. I sincerely hope that the company reviews its customer service standards and staff training to ensure that other customers do not have similar experiences. For anyone reading this, I would strongly encourage considering other retailers where customer service and professionalism are treated with greater importance.
0 replies
25 months ago
False Advertising by Sterns N1 City to bait customers into buying.
I am a customer who shops at N1 City frequently and pop in now and then to see if there is a nice bargain to be picked up in the Sterns. Last week Thursday I walked past the window of the branch and to my amazement saw the bargain of the year. A ring was advertised for R1299. I waited for the lady inside to finish with customers before I asked her if the price was correct. She then very shyly said no, it was not and it was a mistake made earlier by one of the other staff. She then removed it and apologized. I, understanding that such things do happen said all was good and went on my way. On Saturday I walked past again and was shocked to see that the same price was on the same ring, which led me to believe that it definitely should be the price. I stepped inside and spoke to a lady by the name of Nurroenessa and explained to her my experience and my concern and told her that certainly I should be afforded the price on the item as you can't repeat such mistakes in a professional company like yours. She called her regional manager about it and the regional manager just said that she should tell me that I can't have it at the price I saw twice in a row. She then gave me the details of customer service/complaints, hence here I am. Poorer service have I never seen in a retail business, and I have been in retail for almost thirty years. What is your policy on such issues, or does Sterns not comply with CPA requirements and not care about their clients? Bait marketing is an old trick that should not be taken lightly, as we the customers spend our valuable time arguing about our right to buy what we see because it is our right as customers to be treated with honesty and integrity.
106 replies
35 months ago
Poor E-commerce service from Game Stores.
I ordered a Tumble dryer online at Game and the first transaction failed stating it is a payment failure and the second time it went through. Happy with that, I received notifications about the process and was informed that the product is shipped and I will be notified regarding the time of delivery. I received an SMS stating that I will receive my Tumble dryer on Sunday the 4th between 08h00 the morning and 19h00 the evening. This is basically telling you that you should clear your entire day to wait for a delivery, which I did and to no avail. It is now Monday the 5th ,10h23 and I am still waiting and had to put in a days leave to receive my much needed Tumble Dryer. I hope that I am not just wasting another day. To say that I am disappointed is probably the most understated comment that I could make right now, as I have never received such poor service from an E-commerce company before. Perhaps it should be left to the companies that do it best.
0 replies
44 months ago
Badly treated and racially profiled by Edgars N1 City
My wife was in Edgars N1 City with her sister and my Maid after being at the gym. When exiting they were stopped by Bulelwa (the person at the door) and told that they needed to be searched as they suspected that they might have taken things from the store. The manager Rhoda was present during this whole ordeal and condoned this behavior, stating that this is the normal procedure when shopping at Edgars, and she gladly gave her name to confirm this. My wife, her sister and my maid then were search thoroughly and their bags were also searched by the staff member and the manager after which nothing was found. There was no apology nor any sense of remorse for the way they were treated like criminals. I am not sure if the senior management are aware of such culture, but when I shop in Canal Walk I do not have a similar experience, hence my feeling is that it is racially and culturally motivated and I will not be quiet about this and can assure you that your brand will be brought to shame by me and everyone in my circle. If this is okay with the Edgars / Foschini group, then expect some waves. We do not spend our hard earned money in your stores just to get treated like thieves. I am curious to see how long your company will survive with this culture. Good luck to you... you are going to need it. In the meantime you will be hearing from my lawyers.
222 replies
58 months ago
Worst service ever at Game Canal Walk
I went to Game in Canal Walk on the 6th of June to report that my washing machine is not working. Up till now, the call was not logged. I went there a few times and all they say is that they will look into it. I am very disappointed and will never do business with them again. I will bad mouth there brand to everyone I meet.
0 replies
70 months ago
Pathetically Poor service
I pay my bill every month but they always sending me the incorrect bill stating that I owe more and more. When I go in to the Telkom store they always tell me that they can see that I'm paying and up to date but don't know why the billing department gets it wrong all the time. They have now suspended my service and I'm unable to use my phone to call or for data. I was given a reference number 34396965 but still haven't been contacted by them. It's sad that there's not a single cellphone network in this country that can be relied on. I will be canceling this 3 contracts that I have with them as soon as it expires. This is so pathetic.
0 replies
71 months ago
Horrible service
I would like to cancel my account as the service that I receive is very poor. The internet service cuts out regularly and very often I do not even receive important messages. It is impossible to get hold of anyone at your company as I am put in a queue for the longest time and there is no way of even accessing my account. Furthermore, my bill has increased, yet you are running a special of R399 per month but I have to pay R629. Please cancel this account.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (100%)