Worst quality jackets - even worse customer service - Do not buy!!!

I bought a jacket for my husband just last weekend, this Sunday he had it on and somehow it ripped/melted but there is now a big hole in the jacket and it cannot be worn. This is a outdoor jacket, that was R899.99 almost a thousand rand and it got damaged so easily no wonder people resort to buying on temu and Shein because the South African stores have horrible quality and even worse customer service, went to the store and they staff tood in a circle and all decided that they will not be refunding me. When I eventually send an email to customer service they confirmed the matter was sent to the store and it closed now. The same store that refused to refund us, why is there the existence of an escalation process if it just gets sent to the same poorly serviced stores. I am urging everyone and will make it my mission to urge people to not buy at total sport!! When we spoke to family and friends, we heard stories about the most horrible stories!!!! This goes to show they do not value quality nor do they value customers or customer service.