Poor, chaotic, unprofessional

We hired Totem to install a kitchen for us. It was a 6 month complete nightmare. Between the consultant/design team, manufacturing and installation they got the kitchen horribly wrong - incorrect heights, incorrect hinges, incorrect LED lights, incorrect tap, fairly average workmanship. To their credit they fixed some of the issues like the height of the cupboards and changed the tap. However, at some point they just informed us that they would no longer be fixing any more issues and we should take it up with the kitchen association of SA if we wish, which I though was quite unprofessional to say the least. To this day, we dont know whether the kitchen is even covered under warranty as we never signed any final documents to sign off the completion of the kitchen. There was just no project management involved and we had to keep coordinating between the designer, installer, stone installer ourselves.

Unfortunately it is only after the ordeal that we heard from other people about their bad experiences. If you insist on using them, I suggest being very specific about every little inch of measurement and every little bolt and ***** to be on the same page regards exactly what you are getting before signing anything. I would not recommend using them.