PA
Patrick A
Active since Apr 2016
7
Reviews
0
Industries
Reviews
7 reviews10 months ago
Poor, chaotic, unprofessional
We hired Totem to install a kitchen for us. It was a 6 month complete nightmare. Between the consultant/design team, manufacturing and installation they got the kitchen horribly wrong - incorrect heights, incorrect hinges, incorrect LED lights, incorrect tap, fairly average workmanship. To their credit they fixed some of the issues like the height of the cupboards and changed the tap. However, at some point they just informed us that they would no longer be fixing any more issues and we should take it up with the kitchen association of SA if we wish, which I though was quite unprofessional to say the least. To this day, we dont know whether the kitchen is even covered under warranty as we never signed any final documents to sign off the completion of the kitchen. There was just no project management involved and we had to keep coordinating between the designer, installer, stone installer ourselves. Unfortunately it is only after the ordeal that we heard from other people about their bad experiences. If you insist on using them, I suggest being very specific about every little inch of measurement and every little bolt and ***** to be on the same page regards exactly what you are getting before signing anything. I would not recommend using them.
0 replies
15 months ago
Worst customer service possible and no urgency whatsoever
Would be zero rating if possible. Goodday Sir, We switched over from another ISP at the beginning of 2025. First we only received the router a week later around the 7th of January. Since then we have been trying to activate the router with no success and no assistance from Vox and we have been without wifi for well over two weeks now. Around the 7th we were told the line is active and we should try to activate with the link that was sent. We tried to no avail and after contacting the call center were told they would send the PMO team a message to reactivate the line. We tried again the next day on the 8th to install the router, again with no success. I was then told that the on site team would be called to assist on site and that we would receive a call scheduling a site visit within 72 hours. This was Thursday the 9th. I called the call center again on Friday the 10th to see if the site visit could be expedited to which I was told the on-site team had been alerted of the urgency and would receive a call within 2 hours. Of course no one called. I called the call center again on Tuesday the 14th to see what was happening and demanded to speak to a manager who could expedite our case. I was told that call center agents were working at home and there was no manager to speak to. The call center agent did at least attempt to contact his direct manager who said he would speak to the on site team manager to expedite the site visit and that I should expect a call within the day. Again no one has called. It is now the 15th of January 2025 and two weeks since we have switched to Vox and we still have no connectivity and no one has bothered to contact us to even try and assist. It is some of the most shocking service I have ever seen and I have burnt through so much airtime speaking to call center agents that I am now tired. I am at the point of cancelling my contract and switching back to my old ISP. Happy to pay the cancellation penalty honestly if this is the sort of service that one can expect from Vox. Shocking and useless service to say the least.
168 replies
29 months ago
Poor work and zero after sales service
Dont bother with these guys. First they built the pool skew and had to rip half of it up and rebuild it after we pointed it out. Then the marbelite developed cracks after a few months which took them almost a year to come and patch after lots and lots of back and forth. After the patch job the pool is still leaking and they claim it is because there is no mosaic installed on the top border so clearly they do a poor job with marbeliting. I have eventually gotten fed up and just told them to go away. I will have to find someone else to come and rectify the issues. You will not get any after sales service from these guys. Spare yourself the drama and use a proper service provider.
0 replies
55 months ago
Tabernacle Woods is a fraud
Do not use this company for any of your backup power needs. They installed a system in my house early 2020 which has never worked well and after a a few months stopped working completely. I tried without success to get the company to come back and rectify the problem but was just excuse after excuse after excuse. Eventually they just stopped responding to my calls and messages. Gentlemans name is Ivan Lawrence. Save yourself the money time and effort and go to a proper installer, not this side of the road company.
0 replies
96 months ago
Terrible service from Rocketnet
I ordered Apollo 20/2 package on mon 8 May and before that had ordered the same package from Vuma for installation at our house. I was told that I should contact Rocketnet as soon as Vuma installs at house so that router can be delivered. Vuma installed at 1pm on Monday the 14th May. I called Rocketnet that night and was told that it was too late to deliver for Tuesday so delivery would be scheduled for Wednesday the 16th. My details were taken and delivery address confirmed. I called the call centre on Wednesday at 1pm and was told that there was no router scheduled for delivery to my address. Upon further investigation it was clear that the router was never scheduled for delivery. I spoke to a supervisor called Jade who basically told me that there was nothing that could be done and I would only get the router on Thursday. I stressed that I could not accept this as I needed the router on Wednesday. Essentially Jade was not willing to assist even though it was clear fault was with Rocketnet. I then asked for the contract to be cancelled to which I was told I'd have to pay R1000 and give a months notice. I made it clear that the router must be delivered or the contract must be cancelled and I am not paying any charges or given any notice. I was called 5 mins later and told by one of the consultants, the one I had spoken to on the Monday who was meant to schedule the delivery, and was told that he would personally deliver the router after work. Surprise surprise there was no delivery. So basically all I got from Rocketnet staff was we know its our fault , but sorry theres nothing we can do for you. This is totally unacceptable. I made it very clear that I needed the router on Wednesday the 16th and no one really cared about that or offered any viable alternatives.
105 replies
112 months ago
Same usual bad service
<p>This is the second time I am trying to get an ADSL line from Telkom and same old problems. They give you a date and the technician just does not come out. When you call the call centre they tell you they dont have access to the technical team and hence cannot find out for you when these guys will be coming out. You need to keep calling everyday to find out what the status is. Simply unacceptable. You ask to speak to a manager and they are all either on other calls or always in meetings that they can get out of.</p> <p> </p> <p>Last time it took a month and several calls to telkom, numerous emails to their customer complaints department and a review on hello peter to get the job done. How can we be treated like this as customers.?This is classic monopoly behaviour</p> <p> </p> <p>If there are any telkom officials out there reading this, PLEASE PLEASE HELP!!!!!!!!!! I am dying here calling your call centre everyday. Order number is ********** 05. all I want is an ADSL line put in. It can't be that difficult. The only reason I gave a star rating is there is no negative rating!</p>
168 replies
122 months ago
Shocking service from Business Sales and Technical
I ordered an ADSL line and data contract from Telkom Rosebank (Order 138830731A) on 24 March 2016. The rest is a disaster:<br> - Installation was scheduled for 7 April, technician never pitched. Was told by call centre (10217) infrastucture needed fixing.<br> -Rescheduled for 14 April, technician again never pitched. Agent and myself could not get hold of him<br> - Technician rescheduled for 15 April and still didnt pitch<br> - Spoke to supervisor at call centre and she said she would speak to technical and revert. She never called back<br> - I called again at 16:00 on Friday 15th, supervisor refused to speak to me for no good reason<br> - I told agent on phone to cancel the order and process a refund for me. I was told I would have to go back to Telkom ROsebank to process refund to which I refused.<br> - Have not heard anything back since.<br> <br> Absolutely appalled by such service and all I want to do now is cancel the order and get my refund. I cannot tie myself into a contract with a company with such shocking service. the technician is Moses Maswanganyi and the call centre supervisor is Sharlene Sookhdeo.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)